Mangrove Tree Resort World Sanya Bay (Palm Kingdom Hotel)

Mangrove Tree Resort World Sanya Bay (Palm Kingdom Hotel) Reviews

Mangrove Tree Resort World Sanya Bay (Palm Kingdom Hotel)

No. 155 Fenghuang Road, Sanya, ChinaView Hotel Details
Mangrove Tree Resort World Sanya Bay (Palm Kingdom Hotel)
Mangrove Tree Resort World Sanya Bay (Palm Kingdom Hotel)Mangrove Tree Resort World Sanya Bay (Palm Kingdom Hotel)Mangrove Tree Resort World Sanya Bay (Palm Kingdom Hotel)
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Mangrove Tree Resort World Sanya Bay (Palm Kingdom Hotel) Guest Reviews

4.6/5
Very Good
3630 review
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.6
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All Reviews(3630)
Positive reviews(3496)
Reviews with photos/video(1098)
Perfect for kids(976)
Friendly front desk staff(579)
Easy to get around(497)
Located downtown(166)
Family activities available(57)
Has facilities for children(47)
Great swimming pool(26)
Negative reviews(134)
MRAZ
Stayed in Aug 2022
Family
9 review
4.7/5
Amazing
Posted on Aug 11, 2022
Due to Covid-19 outbreak in Sanya I extended my stay here. In this difficult situation how different people in this resort is helping me I have no words to say thanks to them. The duty manager “Amber”, the restaurant manager “ Jimmy”, front desk manager from Kapok Tower “Jack” and the front desk manager of our Building “Liu Fengjiao” are continuously assisting me in all matters. Don’t know how long I have to stay more here but I’m very satisfied with their attitude andI highly appreciate their efforts and hard work in making our life easier here.
6/15
Response from Property: Dear guests, hello! Thank you for taking the time to give us your feedback. We are honored to receive your affirmation, and thank you for your recognition of Sanya Bay Mangrove Resort World. We will continue to do better. Our hotel is committed to building a leisure and holiday center, so that the hotel guests can get a full relaxation, the hotel not only has various characteristic rooms and restaurants of various flavors, but also has Amazon jungle water park, children's adventure kingdom, A series of resort worlds integrating entertainment and shopping, such as cinemas, film studios, and international luxury shopping malls. I hope that the trip to the mangroves in Sanya Bay can give you and your family a good memory. Thank you again for choosing to stay in our hotel. We sincerely look forward to your visit again!
Kosh
Panda Standard Room
Stayed in Aug 2022
Family
12 review
3.5/5
Posted on Aug 7, 2022
Really big hotel but old . Friendly staff let us stay in bigger room . Breakfast is average Chinese breakfast. We are here during lockdown… everything is closed 🫠🫠🫠
Traveling Trent
Princess Suite - 2-Bedroom
Stayed in Jul 2022
Family
23 review
3.7/5
Posted on Jul 18, 2022
Lovely big rooms with large balconies. Plenty of restaurants and shops to choose from. Free access to the water park and adventure playland great for kids! A shame the grounds are a little run down and still not back to 100% operational.
Response from Property: Hello dear guests! Thank you for taking the time to give us your feedback, and we deeply regret your unpleasant experience during your stay in the store. We will actively rectify and improve service standards. I hope we can have the honor to provide you with our most dedicated service again in the near future. Serve. Thank you again for choosing to stay in our hotel, we sincerely look forward to seeing you again!
Xiaoyiyi9443
Standard Room
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 29, 2024
Sanya Bay Mangrove Palm Kingdom Family Hotel is cost-effective. The butler Perou is super nice and always answers all the questions asked by the guests. Full marks for service.
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Response from Property: Dear guests, hello! The stream flows slowly, time is soft, thank you for your support, we will continue the good quality and more perfect service as always, thank you for your support and love, look forward to your visit again, wish you a happy every day!
Guest User
Princess Standard Room
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 25, 2024
Stayed at Sanya Bay Mangrove Palm Family Theme Hotel. The children loved it. The room was very warm and childlike. The hotel housekeeper Perou and the staff were very enthusiastic and dedicated. They took the initiative to provide services. The overall experience was great.
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Response from Property: I am so excited to see the simple yet profound praise from the guests, and they also recognize our service so much~ We at the hotel strive to provide the most considerate and meticulous service to every guest, and bring a super value experience to every guest. Mangrove Hotel is a young and vibrant hotel, showing the unique charm of the hotel to guests with a simple style and warm and considerate service. The encouragement from the guests is the greatest support and encouragement for the hotel. We will serve every family member attentively and look forward to meeting you next time.
Wobushijiuren
Suite - 2-Bedroom
Stayed in Jun 2024
Family
22 review
5.0/5
Outstanding
Posted on Jun 24, 2024
The hotel environment is very good, the facilities and equipment are complete, the hotel is close to the airport, the front desk Xiao Gao added WeChat, it is very convenient to contact at any time if there is anything, the travel photography provided by the hotel is also very good, the photos are placed below
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Response from Property: Thank you very much for your stay and praise! We are glad that Mangrove Hotel can bring you a wonderful time. Your praise has given the hotel great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to provide every guest with a home-like stay experience. We look forward to visiting again!
Guest User
Princess Standard Room
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 24, 2024
Booked a parent-child hotel. The child grew up and didn't like the dolls in the room. The room was musty at first. I told the housekeeper Fengjiao and she immediately changed the room the next day. The service was very good. The park is very large, with food, drinks and entertainment. I will come again if I have the chance.
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Response from Property: Dear guests: Thank you for choosing us and for your support and love for the hotel. Your satisfaction with the hotel facilities and services is the driving force for all hotel staff to work, and making every guest feel at home is our ultimate goal. The hotel rooms are warmly decorated and equipped with free high-speed WIFI, which is the best choice for your travel. It is our honor to serve you, and all hotel staff look forward to your next visit!
Guest User
Princess Standard Room
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 23, 2024
The hotel is conveniently located, next to the train station and airport, 3 kilometers from the beach. The room is very clean and warmly decorated, suitable for families. The girl Yihe at the front desk is nice and friendly. There are many restaurants, bars and coffee bars in the hotel, suitable for all kinds of people. It's a good place
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Response from Property: Dear guest, hello! Thank you for staying at the hotel and sharing. I am glad that every aspect of the hotel has been recognized by you. Through your meticulous description, I can feel the happiness brought to you by this journey. This is what we service providers have always pursued, and it will also become our motivation to continue working hard and making progress. I look forward to serving you next time!
Guest User
Princess Standard Room
Stayed in Jun 2024
Family
2 review
5.0/5
Outstanding
Posted on Jun 21, 2024
The hotel is in a great location, not far from the train station and the airport. The rooms are clean and warmly decorated. The facilities and equipment are very complete. The park is also large, with Chinese, Western, Thai food, bars, coffee bars, water parks, and adventure kingdoms. It takes good care of people of different ages. It is a perfect resort. Yihe at the front desk is very nice and her smile is very contagious. Children like her very much.
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Response from Property: Dear guests, hello! Thank you for choosing Mangrove Hotel. No matter how much advertising there is, it is not as good as word of mouth. We always attach great importance to word-of-mouth publicity and pay more attention to the personal feelings of every guest. As long as you come to the hotel, you are our distinguished guest. We are willing to do our best to make your trip to Sanya easy, pleasant and smooth. We look forward to your visit again to experience the different style of Mangrove Hotel. Wish you all the best
Guest User
Princess Standard Room
Stayed in Jun 2024
Family
6 review
5.0/5
Outstanding
Posted on Jun 18, 2024
A pleasant trip to the mangroves. The service of Yihe at the front desk was very good. The whole family felt very warm. Now when we go out to play, we don’t have to queue up. It’s still very comfortable. The kids spend a day in the water park and a day in the adventure kingdom. The parents mainly accompany them. It’s a very pleasant leisure time.
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Response from Property: Dear guests, hello! Your choice is our greatest honor every time, and your consistent support makes us feel very happy. We look forward to meeting you again!
Guest User
Princess Standard Room
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 16, 2024
The hotel has complete facilities, good hygiene, and a good environment. The price is cheap in the off-season. The housekeeper Fengjiao is warm and friendly, and the service is very good. My wife and children think Fengjiao is the best housekeeper for this trip to Sanya. Thank you.
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Response from Property: Dear guest, thank you for staying at Mangrove Hotel. I am glad to see your good comments on the hotel's location, hygiene and service quality. The hotel plaza, shopping center, food, drink, entertainment and cinema are all available. At the same time, the hotel's restaurant provides guests with high-quality catering services. You are welcome to experience it next time.
Anonymous User
Princess Standard Room
Stayed in Jun 2024
Family
4 review
5.0/5
Outstanding
Posted on Jun 16, 2024
The hotel is very suitable for bringing children. Once you enter the lobby, it's like walking into the world of the kingdom. Xiao Liu at the front desk checked in quickly and professionally. The room is also parent-child themed and cleaned very cleanly. The children especially like the cultural shirts with IP dolls. They keep saying that they will come again next time. The hotel park has food, drink and entertainment, which is very convenient
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Response from Property: Dear guests, hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really moved to see your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time.
Ranshuna
Princess Standard Room
Stayed in Jun 2024
Family
3 review
5.0/5
Outstanding
Posted on Jun 15, 2024
I brought my kids to the Mangrove Palms Hotel. The front desk girl arranged the hotel's IP dolls' clothes. The kids loved it. There was everything to eat, drink and have fun in the park. I hardly had to leave the hotel. There were also a lot of children's activities. I was just lazy and didn't like to take my kids to participate.
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Response from Property: Dear guests, hello! Thank you very much for choosing Mangrove Hotel and giving your attention and affirmation. Your support and encouragement are the driving force for our continuous progress. May our sunny and warm service bring you the supreme service experience. Welcome to visit us again!
Guest User
Princess Standard Room
Stayed in Jun 2024
Family
4 review
5.0/5
Outstanding
Posted on Jun 14, 2024
I am a repeat customer. I bring my kids here several times a year. The kids like the rooms very much. It is like a fairy tale kingdom to them. This time, Xiao Liu at the front desk even printed the hotel's Panda Man on the kids' T-shirts, which made them very happy. Every time I come here, I have a different experience. I hope I can keep going. We will come often!
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Response from Property: Dear guest, hello! Thank you for staying at the hotel and sharing. I am glad that every aspect of the hotel has been recognized by you. Through your meticulous description, I can feel the happiness brought to you by this journey. This is what we service providers have always pursued, and it will also become our motivation to continue to work hard and make progress. I look forward to serving you next time!
Si??_
Princess Standard Room
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 12, 2024
The hotel has a good environment, complete facilities and equipment, the rooms are clean, and there are food, drink and entertainment in the park. You can bring your children to play there for a whole day without going out. The front desk lady Fengjiao is enthusiastic and polite. She introduced the hotel in detail and arranged clothes with the hotel IP dolls. The children liked it very much.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for choosing Mangrove Hotel. No matter how much advertising there is, it is not as good as word of mouth. We always attach great importance to word-of-mouth publicity and pay more attention to the personal feelings of every guest. As long as you come to the hotel, you are our distinguished guest. We are willing to do our best to make your trip to Sanya easy, pleasant and smooth. We look forward to your visit again to experience the different style of Mangrove Hotel. Wish you all the best