R. Luciana Stegagno Picchio 12, Sao Domingos de Benfica, Grande Lisboa, 1549-023, PortugalView Hotel Details
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Upon Lisbon Prime Residences Guest Reviews
4.3/5
Very Good
119 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities4.1
Service4.3
Cleanliness4.4
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All reviews(119)
Positive reviews(19)
Reviews with photos/video(8)
Awesome stay(9)
Friendly owner(6)
JudyWW
Two Bedroom Apartment
Stayed in Aug 2024
Family
6 review
3.5/5
Posted on Oct 18, 2024
Two bedrooms apartment. Wall is thin and we were awakened few times by disrespectful neighbors. Room is old and door was falling apart. Luckily the staffers are always helpful and friendly.
Response from Property: Dear Guest,Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not fully meet your expectations, especially regarding the comfort of the apartment and the disturbance caused by other guests. We will promptly address the issues you mentioned, particularly with the door and the soundproofing, to ensure these matters are resolved.We’re pleased to hear that our staff's service was a positive aspect of your stay. We truly value your kind recognition and hope to welcome you back in the future to provide a more comfortable and enjoyable experience.Best regards,Upon Lisbon Team
Tung Wo
Studio
Stayed in Sep 2023
Couples
5 review
3.7/5
Posted on Oct 21, 2023
Hotel is good but location is too far away from city centre. When we arrived to check in, the staff made a mistake on giving the wrong number of room to us. That was weird because when we headed to the room, one of the cleaners was cleaning the room and we need to go back to the reception.
Hotel overall was good but I am not satisfied with the toilet. The design of the bathroom is weird because there are no enough space for my stuff.
Breakfast is average but don't expect too much.
Rooftop poll is good but water was dirty someday.
Joynon
Two Bedroom Apartment
Stayed in Feb 2024
Family
1 review
5.0/5
Outstanding
Posted on Mar 12, 2024
It was a great experience staying in this upon hotel in lisbon
Careolinaaa was amazing and very welcoming
Thank you so much for the hospitality
Response from Property: Dear Joynon,Your kind words truly made our day! It's heartening to know that your stay with us was a great experience. The city of Lisbon has much to offer, and we are pleased that our hotel added positively to your journey.Our team member Carolina, in particular, will be thrilled to hear your compliment. She, like all our staff, is dedicated to providing a warm, welcoming environment for all our guests, and it’s wonderful to hear that her efforts resonated with you.Ensuring our guests feel at home and well taken care of is part of our core philosophy, and we strive to maintain this throughout all our services. Your acknowledgment serves as a great encouragement to our team.We hope to have the pleasure of welcoming you back in the future. We look forward to creating another memorable stay for you in Lisbon.Best Regards,Upon Lisbon Team
Guest User
Two Bedroom Apartment
Stayed in Jul 2022
Family
1 review
4.7/5
Amazing
Posted on Aug 11, 2022
Great hotel with friendly staff
Longyanpeiju
Studio
Stayed in Aug 2024
Couples
5 review
4.1/5
Very Good
Posted on Sep 18, 2024
The hotel facilities are very complete and very suitable for self-catering. There is no bottled water but there is a kettle.
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Response from Property: Dear Longyanpeiju, It is a delight to hear that you found our hotel facilities to your satisfaction, especially the self-catering options. We strive to provide a seamless and comfortable experience for all of our guests, so your positive comments are very encouraging.In regards to your concern about the bottled water, check in we leave a bootle of water in each room, the guests just have to ask for a refill. Please allow us to highlight that at check in we leave a bootle of water in each room, the guests just have to ask for a refill. This is a part of our commitment to provide a more sustainable option, as we believe in reducing the use of plastic where possible, which aligns with our hotel's environmental philosophy. We hope this provides a satisfactory explanation and we are looking forward to your next visit with us, hoping to exceed your expectations.Best Regards,Upon Lisbon Team
Nikolay
One Bedroom Apartment
Stayed in Nov 2024
Family
3 review
3.2/5
Posted on Dec 30, 2024
The hotel is relatively conveniently located - it is not in the city center, but close to the metro and in 25 minutes you can get to the center without transfers.
The rooms need renovation. Everything is a bit shabby and some of the equipment clearly needs renovation. We stayed at the end of December and the rooms were quite cool, since there is no heating in the rooms and there is a strong draft from the windows.
The breakfasts are monotonous. Plus, it would be nice to diversify the eggs and cereal with oatmeal.
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Response from Property: Dear Nikolay,Thank you for your feedback and for taking the time to share your experience.We would like to clarify that all our apartments are equipped with heating, and during this season, the systems are programmed to provide warmth for the comfort of our guests. However, we apologize if this did not meet your expectations, and we appreciate your feedback regarding the room conditions, which we will review with our maintenance team.Additionally, your comments about the breakfast variety have been noted. We value your suggestion to include options like oatmeal, and we will pass this feedback on to our team to explore ways to enhance the breakfast experience for our guests.We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Best regards,The Upon Lisbon Team
Guest User
Studio
Stayed in Sep 2024
Business travelers
17 review
5.0/5
Outstanding
Posted on Oct 23, 2024
The location is a little off, a certain distance from the hotel, but the room is big and I am very satisfied with it. My favorite highlight is the egg tarts prepared for me.
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Response from Property: Dear Guest,Thank you for sharing your experience with us! We're glad to hear that you enjoyed your spacious room and that the egg tarts were a delightful highlight. Our goal is to make every guest's stay memorable, and small touches like the tarts are our way of making you feel welcome. We appreciate your understanding regarding the location and hope that the comfort and quality of your stay made up for any extra distance. We look forward to welcoming you again for another satisfying experience.Warm regards,Upon Lisbon Team
Guest User
Executive Studio
Stayed in Aug 2023
Family
5 review
4.5/5
Great
Posted on Oct 13, 2023
I debated between Upon and the hotel apartment in the old town for a long time, and finally decided to stay in Upon, because they are really cost-effective in comparison, and the money saved on taking a taxi or subway is definitely enough. I have seen that the rooms in the better hotel chains in Lisbon are not too big. Their rooms are relatively larger at more than 30 square meters, and they also have small kitchens where you can cook your own meals. Another advantage is that they are not far from the subway station, about 700 to 800 meters, and it takes about 10 minutes to walk. It is very convenient to go anywhere. Moreover, they were opposite Benfica, and there was a game on the second night of their stay there, so I felt the enthusiasm of the fans.
Overall, I am quite satisfied with the hotel. It would be better if the kitchen utensils were more complete in size. It would be better to consider the issue of hanging clothes after washing. There are also cleaning staff who don't speak English, but the service at the front desk is still good. If you ask them any questions, they can explain them patiently. If you book a room without breakfast, their breakfast on the first floor seems to be 13 euros per person. Besides, because the children are older, all the one-bedrooms are specially reserved. The sofa bed has been set up and the bedding has been put out, which is quite thoughtful.
I will probably choose them next time I come here. It is highly recommended. Oh, and I would like to add that right across from the Benfica Stadium is the Columbus Shopping Center in Lisbon. It is convenient for shopping and eating. It takes about 15-20 minutes to walk.
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Guest User
Executive Studio
Stayed in Aug 2023
Family
3 review
5.0/5
Outstanding
Posted on Nov 21, 2023
I really loved staying at this hotel
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Anonymous User
Executive Studio
Stayed in Aug 2023
Couples
5 review
5.0/5
Outstanding
Posted on Oct 10, 2023
Hotel near Benfica stadium. Clean, the kitchen has all the utensils. 5-7 minutes to the metro. 3-5 stops to the center. In hot weather, we recommend the rooftop pool (great). Close to Colombo shopping center. Well-deserved high praise from guests.
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Guest User
One Bedroom Apartment
Stayed in May 2022
Travel with friends
1 review
4.7/5
Amazing
Posted on Jun 18, 2022
Super friendly staff, they pay a lot of attention to cleanliness, the rooftop pool with a view of the Estadio da Luz is the highlight. There is also a large selection at breakfast. It takes about 5 minutes to walk to the nearest metro station, which takes you straight to the center. We really enjoyed our stay here.
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Guest User
One Bedroom Apartment
Stayed in Mar 2023
Solo travelers
11 review
5.0/5
Outstanding
Posted on Jun 24, 2023
Convenient, comfortable and quiet!
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Valeria
One Bedroom Apartment
Stayed in Jan 2022
Family
6 review
5.0/5
Outstanding
Posted on Mar 10, 2022
I liked everything, including the service, super attentive
Perfect everyday cleaning.