Avenida Zaki Narchi 500, Vila Guilherme, Sao Paulo, 02029000, BrazilView Hotel Details
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Novotel Sao Paulo Center Norte Guest Reviews
4.2/5
Very Good
138 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities4.0
Service4.3
Cleanliness4.3
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All reviews(138)
Positive reviews(37)
Reviews with photos/video(9)
Near shopping area(5)
Convenient for shopping(5)
Negative reviews(2)
Guest User
Standard Double Apartment
Stayed in Aug 2024
Business travelers
9 review
5.0/5
Outstanding
Posted on Aug 24, 2024
very good hotel,clean, comfortable, food not expensive.
Response from Property: Dear Guest,Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ana Carolina EgydioGeneral manager
HAGAN TIMOTHY
Standard Double Apartment
Stayed in Jul 2024
Business travelers
43 review
5.0/5
Outstanding
Posted on Aug 13, 2024
good and nice location
PICHANDI TAMILARASAN
Standard Double Apartment
Stayed in Apr 2023
Business travelers
6 review
3.7/5
Posted on Apr 4, 2023
Good enough for short trip closer to shopping mall
Liuhuiqiang
Standard Twin Apartment
Stayed in Aug 2023
Business travelers
13 review
3.7/5
Posted on Sep 2, 2023
Environment: Expensive but reasonably clean
Service: OK
Facilities: I have to complain, there is no shower gel, no water, no slippers, and no toothbrush.
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Guest User
Family Room
Stayed in Aug 2023
Business travelers
1 review
3.7/5
Posted on Aug 17, 2023
In an older hotel, there was no hot water in the faucet in the room, the hair dryer was broken, the toilet was broken, and the air conditioner panel was a bit broken after changing the room the next day but it was usable. It is relatively close to the exhibition center. It takes about ten minutes to walk. It is convenient to eat and shop. Opposite is Carrefour and a shopping center.
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Guest User
Standard Double Apartment
Stayed in Jan 2024
Business travelers
1 review
2.5/5
Posted on Jan 26, 2024
The staff are very nice, but the facilities really make me feel unattended... The first time I stayed in a hotel, the shampoo bottle was empty. When I checked in at night, I didn't bother to ask the front desk to fill some water for a few days... The room was also very noisy, and I lived on the second floor. There was a sound of banging things upstairs every day... There was a problem with the elevator not closing and closing quickly after arriving. The kettle borrowed from the front desk was dirty and had a strange smell! The biggest problem is the faucet of the wash basin. Water comes out in small drops. It takes a long time to fill a cup of water for brushing teeth. I have to wait for a sip of water. Why do we need a faucet with such a small amount of water output? I am really speechless...
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Guest User
Standard Double Apartment
Stayed in Aug 2023
Other
9 review
4.5/5
Great
Posted on Aug 21, 2023
Facilities: Relatively old
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Guest User
Standard Twin Apartment
Stayed in Aug 2023
Business travelers
8 review
5.0/5
Outstanding
Posted on Aug 23, 2023
Good location and complete facilities
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2310182526
Superior King Suite
Stayed in Aug 2022
Business travelers
174 review
4.0/5
Very Good
Posted on Aug 31, 2022
Business travel, hotel location is good and convenient. The price/performance ratio is relatively high.
Response from Property: Dear Guest,Thank you for taking the time to tell us about your experience at the Novotel São Paulo Center Norte. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Ana Carolina EgydioGeneral Manager
Response from Property: Dear Guest,Thank you for taking the time to tell us about your experience at the Novotel São Paulo Center Norte. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Ana Carolina EgydioGeneral Manager
Response from Property: Dear Guest,Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ana Carolina EgydioGeneral MAnager