Hotel Emiliano

Outstanding service!

A grand hotel that feels like a boutique hotel. The architecture of the hotel gives you the feeling of staying in a small 5 stars boutique hotel. Located in a safe and rather rich neighbourhood . Many shops and restaurants near by. Excellent service by young enthutiastic team. In a country where there are few English speakers the English speakers team was a nice surprise. The rooms are large comfortable and nicely decorated . The bathrooms was large with an electronic marvel of a loo.,…Breakfast was excellent, kept us going all the way to dinner. My only reservation is the staff uniforms. The uniforms are dark and reminded me of the uniforms of Dr. No staff in the James Bond movie. This is very strange in such a vivid joyous country with a young dynamic team. Emiliano managment please!!!! Change the uniforms. As said a wonderful experience!

It was not our first and not even our second stay in this hotel. From the beginning we just loved everything about it. Our previous stay was exactly 2 years ago: in January, 22 and that time I also wrote a review saying how classy hotel it is and how much it deserves more honest management, because they decided nothing better than make super-noisy works inside the hotel without either closing it or – at the very least - warning the guests beforehand or just having a notice on their site about the fact of the works and their schedule, so everyone could make an informed decision whether to book depending on their plans in Sao Paulo – because it is isn’t possible to be in the room with a kind of noise and walls shaking that was going on around. But, well, in January, 22 the pandemic was still on, so everything that was happening during that time should be looked at with some kind of discount, shouldn’t it? And then 2 years have passed, so surely the renovation - or whatever they call them – works should had finished long time ago, in 2 years you can build a completely new hotel from scratch and Emiliano must be even more classy now that it was in the past, - we thought naively with my wife when making a booking for Emiliano Suite (just a bit shy of USD 1.000 per night) this time for our 2 days break in Sao Paulo. When checking-in, more for the sake of pulling a joke I asked the receptionist: but for sure you don’t have any more works, like you had 2 years back, do you? Hum, actually we do have renovations ongoing on 10th and 11th floor – the answer was, - but you won’t hear anything on the 16th floor you Suite is on, but if you will be disturbed, please, just call us and we will stop it right away. Right, just a bit after 9:00 a.m. banging of tens of hummers started and it felt like they were all banging on the walls and ceiling of our suite. Like agreed, I called front desk and told them to stop it all right away. “Yes, yes, they understand”. Except absolutely nothing was changing. I called again and again and on the 3rd time I asked to talk to the manager. After some time, I was passed to some female (unfortunately didn’t catch the name), who – it was felt through a phone receiver – smiling from ear to ear asked me how she could help me. They should stop the noise right away and refund me the money, - I told her, - because they promise 5-star amenities and 5-star comfort luring people to stay with them. They do have the amenities, but there is absolutely no comfort with that noise. So, sorry, they can’t stop the noise, they have renovation works going on, but she will see what she can do about refunding me some money, - she said without her cheeky smile already. Of course, I never heard from her again and at the check-out was presented a bill showing full amounts for room. So, not only management of the hotel became any more honest throughout these 2 years. They don’t want to close the hotel for a month, send all their staff on vacation, invest t

I have stayed here more than 100 times. That should say it all.

Parts of the stay were good and parts need some work. Great location. Comfortable room and beds. Enough space and large shower. We did appreciate the hotel working to have our room ready after a long flight. We were relaxing in the room and someone just opened the door unannounced. The elevators are very small and very warm. I think it makes sense to dedicate one elevator for staff and one for guests because every time we took the elevator there was staff in it and then we were crammed into the small hot space. Inconsistent with replenishing water in the room which they then tried to charge us for. Waitstaff was friendly at the breakfast, enough options. Our room came with breakfast and at checkout they charged us for it, they did remove the fee in the end. Outdoor area at the spa is pleasant with all of the greenery. Spa itself is very small. Steam room was nice and spa staff were friendly. I asked for some recommendations for art galleries. The front desk gentleman said he would have a folder delivered, this never came. We asked the front desk to try and alter the time of a lunch reservation, there was no follow up from them, we had to call and ask if they were able to make the change for us.