Guest User
November 22, 2023
This is a great hotel by name no doubt. The rooms were the absolute best part of the hotel experience. Classy and roomy with very comfortable beds. Unfortunately the service was hit and miss. Some of the staff were superb, others mehhh... I would say going through the motions. It did not help that only one of the two lifts were working , which also made the whole stay a but more tedious as there was always a considerable wait and awkardly crowded lifts. The breakfast was ok but lacked choice, the maitre'ds were excellent, but quite a few of the wait staff had really not much service training at all. It was difficult to attract attention and simple things like giving way to customers seemed a low priority despite the restaurant being uncrowded. Finally, I had to ask for the price menu for the mini bar in my room 4 times before I got one. Perhaps they are most used to hotel guests where money is no issue :) Not expected for a hotel with the name Fasano Would not stay again..