Sao Paulo Chacara Itaim Hotels

Pros: Good location, good service when checking in/normal area, and good pressure/temperature control : Full charge ($12 dish, $55 breakfast, etc.), air-conditioning is a bit, medium/soft (personal choice, room) and, since my last stay here, things have been reduced. Overall: nice rooms, beautiful location and good structure and view of the swimming pool/college area, but I don't think they are 5 star hotels, they seem to be sold. I understand that for a two-person suite, there is no breakfast and 300 royals have to pay at most (see the comparison between Melia Pauls and Hilton Wattke).

The reservation of Trip.com was wrong for the hotel. I made the reservation of 2 adults and 1 child, but the hotel received a single room reservation. In this way, he had only two single beds in the room, so he had no bed for one of us three. The hotel then provided the extra bed, which is charged extra. It was quite disgusting and unpleasant, and I received a service less than I paid.

I loved everything! nice and educated staff, well-variated breakfast, the architecture of the attractive location, the perfect room with views for the Farol Santander, the wonderful towels!! And the shower? ALL!! I hope to come back soon :)

The location of the hotel is in the city center, which is more convenient. But the sanitation of the room is average, and the sheets are a bit dirty. The hotel breakfast is self-service. There are many options during the exhibition. The service attitude at the front desk is very good, and you can reserve a vehicle.

A real luxury experience

I was hosted in the period from 16 to 26/06/2022 in this hotel, and what happened: highly noisy rooms, with noise from lifts and water box, echoing day and night taking us sleep and patience. As I was working, I was very disturbed even by moving to the room, that was in apt. 907. My friend, who was on the 19th floor, had a noise that looked like a turbine of a plane. I was rebelled, I wrote to the hotel manager, asking for the return of the paid value, since the hotel had no accommodation conditions, and so far nothing. Besides the disturbances produced by the hotel, it is noise from the streets, besides the highly risky place where any vagina you are robbed, especially by cyclists who walk behind cell phones, day and night. So before hosting, be careful! I made some videos, and I will go to court against that service provider, who at any time is concerned about the wellness of his guests.

First we arrived, and we saw 1 disgruntled guest because there was one person in their accommodation. I thought it would be something punctual, however when checking in they gave us room 1404 where upon entering there was 1 backpack and 1 jacket from another guest. So there was also 1 guest in our accommodation, we called 3 times and nothing was resolved, finally we went down to the reception to solve the case, because well after about 1 hour we finally managed to enter a room where there was no one, we also noticed the presence of feces in the hygienic shower something that we didn't even point out at the moment because we would only stay 1 day and we were already quite dissatisfied. The experience was not at all pleasant, given that the name ”Bourbon” is synonymous with quality and organization. Unfortunately we went through this poor and mediocre experience. It is quite possible that we will choose another hotel on our next trip to São Paulo.

The location is very good for those looking for peace and quiet in the hustle and bustle of SP, the hotel is a spectacle apart with the green of Burle Marx at the side, very spacious rooms with walk-in closets and large bathrooms. The service and attendance are excellent.

The location of this hotel is really convenient. When there is nothing to do on the weekends, I go around. There are many restaurants to choose from. I ate a Japanese restaurant and the dishes are basically localized. The owner created a new drink because it is pink. It’s also rare that the boss tried hard to talk to me in English and recommended it. I tried it and it tasted really good. There is a carrefour about 5 or 600 meters away. I remembered that my local colleagues recommended local milk to me, so I bought some local milk and fruits. It’s very fresh; the hotel’s breakfast menu is a little bit more, but the ingredients are what I value most. In addition, one day I worked overtime and returned late. I was so hungry that I tried this eight-catch fish in the hotel restaurant. I don’t know what to do in the alleys. When I ask questions in the circle of friends, everyone’s brains are open...

My recent stay at the Hyatt was horribly unpleasant. The driving factor for my complaint is the fact that I am currently opening an investigation for the robbery of $2.5K dollars in cash (which the hotel is well-aware of) from a passport holder inside of a backpack which never left the hotel upon my arrival from the airport. I submitted a claim and complaint for this issue on 9/10/22 in the morning (around 11AM) and it took the hotel a good part of the day (until 5PM) to call me back to address the serious issue. This was after I took many steps to alert them of my concerns: (1) I called them directly, (2) I was sent to submit a complaint to a Whatsapp Lost&Found number where I never received an answer, (3) I wrote an email describing the incident, and (4) I contacted a security team at my company Amazon, which spoke to the hotel and filed a civil police claim. Although you'd think this would be enough to ruin your hotel experience, there was more that took place during my stay which make me question the security of my belongings inside the room. To start off, when I checked in at around 12PM there was no room available, although I hoped that as a Hyatt Discoverist member I would have received priority treatment - I was deluded. Tired from a 15+ hour journey, I left the hotel and waited until 3PM for a promised email/call to let me know my room was ready, which never came. I then proceeded to call the hotel directly and was told that the room was ready, so I returned to the hotel to check-in. When I arrived, I was informed by the front desk that my room was not ready (jokes on me) and waited about 20-30 mins for a room to finally be assigned and my luggage returned. At last, I proceeded to my assigned room. Upon arrival, I opened my door to find another man inside working - who I startled and also told me he'd had the same issue during his own check-in process. You can imagine that if they are giving member guests incorrect key cards to enter rooms, this puts in question the overall safety and privacy of guests in the hotel. The next day, I ordered breakfast to my room which arrived cold, the eggs very badly made and bread dry - a subpar meal. Finally, days into my stay I was awoken at 1:30AM by very strange noises in the room next door behind my bed which seemed like banging of drawers and furniture being hit (I have recorded footage as evidence). I proceeded to call the hotel front desk and was told someone would come up to verify. No one ever came to my