Jozankei Onsen Yurakusoan Reviews

At first glance, the hotel surprised me with its traditional environment. Everything is covered with tatami, even the aisles and the entrance. The in-room wooden bathtub, as well as the public and private onsens, were awesome—I really enjoyed soaking in them. The only disadvantage was the food; while the plating and portions were excellent, the taste could've been better. Also their snack bar was quite frugal.

The staff is very friendly. Check in process went smoothly. It’s quiet and beautiful.

I feel special to be here, all staffs are so helpful and polite. The location of the hotel is so convenient.

The location is quite good, just 1 hour ride from Sapporo city centre! And they got the shuttle to pick up! The overall environment is nice, and walkable distance to various nature area! The only improvement area is either having more staff knowing English or having some display explaining in English, which would make things easier for both parties.

The check in time was 3pm and we arrive 1pm, hoping to wait for our room at the lobby. But we were turn away and ask to return 3pm despite the lobby was empty. Dinner was slow and honestly don't really worth the price. But given that location, visitor will not have much of choice unless they willing and able to drive long distance for alternative

This hotel's facilities and ambiance couldn't possibly be bad, given the price point. Let's talk about the less satisfactory aspects. We weren't allowed to even wait in the hotel lobby before check-in time. I totally understand not being able to access the room before then, but not being able to enter the lobby was a bit puzzling. Although the staff did make an exception for us to use the restroom in the lobby, it was still quite awkward because my friend took a bit longer in the restroom, and a staff member came to tell us we couldn't linger there. Also, both breakfast and dinner were Kaiseki meals. While exquisitely presented, it just wasn't to our taste. However, the hotel's hot spring and surroundings are truly excellent, and the rooms are very new. The self-service drinks in the hotel lobby were delicious, especially the blueberry juice – that really left an impression.

One of the best onsen hotels I have ever stayed in. The atmosphere is peaceful and relaxing, perfect for a getaway from the city. The onsen facilities are excellent and the whole stay was incredibly comfortable. Highly recommended for anyone visiting Jozankei.

What a wonderful stay, we did not want to leave even after 2 nights! Room was clean and comfortable, amnesties aplenty and private baths super relaxing.

They charge an extra 150 yen to use the hot springs, which wasn't clear when we checked in! For a hotel costing several hundred dollars a night, it really should be included. The first Japanese breakfast we had wasn't great, but the second one was delicious – I guess everyone has different tastes. The room was a bit dusty and a lot of small details weren't cleaned properly. I'd recommend this place more for friends or couples. Overall, the value for money isn't great, and I wouldn't recommend spending this much.

Right outside the hotel there is a bus stop and access to the property is convenient (but I drive from Sapporo anyway). The room overall condition met expectation although I am quite disappointed that they only assign me to the second floor, and literally people from outside can see me if I don’t lower the blinds. There are 4 solo onsen rooms available for private use and it is recommended that the usage time stays at 40 mins. For the onsen, the public one is good although it is relatively small, and can be crowded sometimes. Overall, you come to Jozankei because you want to escape from the hustle and bustle and I enjoy my time there. But consider how much I pay for the room and board with virtually no view, there are plenty options out there that could get the most bang from the bucks. Verdict: Nice ambience but not worth for money

The day we arrived, it was snowing heavily, and the scenery was absolutely stunning! I recommend taking the Kappa Bus a bit earlier and arriving before 2 PM. You can drop off your luggage at the hotel and then take a scenic walk to Futami Park, enjoying all the beautiful sights along the way. Grab some shumai for a late-night snack before heading back to check in and enjoy all the hotel's amenities. Haha. When you check in, you can ask the front desk if there are any seats left on the free shuttle bus back to Sapporo Station for the next day or a future date. I asked Ctrip to book it for me, and they quickly replied that there were no seats available, but when we asked in person, we got some! You can also book your breakfast time and a window seat at the same time. The ramen at 10 PM isn't too busy. I suggest going for a private onsen bath on the first floor around 9 PM, then a massage, and after that, the ramen and ice cream hit just right. Overall, this hotel is beautifully designed everywhere 🤩

For its price point, the environment is mainly good for taking photos. The hotel itself isn't very large, just average. There are a lot of Koreans, so if you're just looking to snap some pictures, it's fine. But if you're coming for a relaxing vacation, I'd seriously reconsider. Now, about the service—I've stayed in many hotels at a similar price, and none have given me an experience like this... We arrived around 1 PM, and upon entering, we wanted to ask if we could leave our luggage while we went out for lunch. Before I could even finish my sentence, a male staff member blurted out in English: "Go outside." We were completely stunned, not understanding at all what he wanted. If they didn't want us to wait in the lobby, that's one thing, but to just blurt out something like that with a straight face, without any explanation, I truly don't understand what that staff member was thinking. When we left, it was the same male staff member. We were putting on our shoes by the door, and he took away the shoehorn that was right beside us, as if he didn't see we were about to use it. It was absolutely shocking. The other staff members were also just average, even cold. But after that initial 'thunderclap' of an incident, everything else seemed minor. 🫡 In short, if you don't want to get annoyed, do not come to this hotel. Forget hotels at the same price point; I haven't encountered service like this at any normal hotel.

The rooms come with private hot springs, or you can join the queue for the public ones. It's fantastic to visit in winter, with beautiful snowy views. The food is also delicious, and there are a lot of Koreans here. People even start queuing at 5:00 AM!

First off, the front desk staff was very polite. Also, this hotel seems to have a lot of Korean guests, especially couples. Next time, I should bring a guy with me, otherwise, it might be a bit boring at night.