Popular EVEN HOTELS Hotels in Sarasota

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Even Hotel Sarasota-Lakewood Ranch

Even Hotel Sarasota-Lakewood Ranch

4.1/549 Reviews
My husband and I stayed at this hotel in mid December and loved it. However, we recently stayed again and had some comments, issues regarding the app. After trying to call the hotel for one entire day and no one answering, I called again another day. The hotel answered this day and I asked to speak with the manager. After a considerate amount of time, the manager did answer. I told her about our issues and she was very defensive and rude. She even told me that we had booked two reservations and they did us a favor by canceling one. She also told me to take the phone with the app away from my husband! I mentioned our preferences on our profile and she said the profile had no preferences and that is why we weren’t accommodated. The manager then said she would give us points on our IHG account (which I did not ask for) and said we could use the points toward our next stay. The manager’s rudeness has made us decide we will not stay at this hotel again and maybe not any IHG property.

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