I didn’t get the room that I paid for. I paid for a room with city view and ended up getting a room on the fourth floor with garage and canopy roof view. When I asked front desk for the room that we paid for, we were told sorry we are sold out so there are no rooms available with city view. So we decided to cancel our reservation but then we were charged $299 for cancellation and the gentlemen at front desk told us if he won’t charge us he will get in trouble by management. We came back when assistant manager was in and talked to her. She was not friendly and made it seem like we are stupid and don’t know what city view is. She told us that our room window was facing the city and that’s what city view means, it doesn’t mean you will see the city but it will face the city. I asked is this a joke, then she said no. So i then try calling general manager left voice mail i even email him but no respond. They don’t care about customers satisfaction all they need is your money. So if you trying to get a hotel with city view, then avoid this hotel for sure because you will be disappointed and your vacation could be ruined by this hotel and their management.