Tui Blue Seno - Adults Only

Lovely hotel spread out over a wide area an a mountain. We love the setting and the fact it’s so spread out with many pools, bars and areas to sunbathe with lots of sunbeds available. Our favourite spot for the day was the lagoon pool by the beach where you can also have a great lunch. The cleanliness was very good everywhere, the cleaners do a marvellous job. The food choices are excellent, we love fish and there was always plenty available. Entertainment on an evening was at both the lounge bar for something low key or for a bit more lively at the Starlight bar. Mostly a very good hotel, but it really could be an excellent hotel as unfortunately we had an issue with the service in the restaurant in the evening. We got a lovely welcome each evening with a glass of wine which we we took to our table, however depending on where we sat, sometimes we would be offered a water and sometimes not, on a few occasions wine was not offered for the rest of the meal and one evening we were so fed up with this that we went and got a bottle to top our glasses up. I understand that the staff are sometimes busy, but we stayed at the end of the season when it was getting quiet so there were staff standing doing nothing and some seemed more interested in clearing tables so they could be set up for breakfast the following day. We also had a similar experience at the Culinarium where we had the main course with no wine or water. Service at the lounge bar was not bad, the waiters were really trying their hardest to serve everyone. Special mention to Alihan and Haktan who were very attentive at the Lagoon restaurant at lunch and a credit to the hotel. Thank you to Canan our maid who did a stellar job and always had a smile. We will be back in the future.

Amazing 😍😍

My wife and I travelled to the Tui Blue Seno during the recent October half term along with my parents and my sister. We spent 2 hours in the Tui travel agents when booking this holiday, as my wife is disabled, and we needed to make sure the hotel was suitable for her using either a rolling walker or wheelchair. The agents convinced us that yes, is fully disabled friendly. We proceeded to book, ensuring we had special assistance through the airport, and a private transfer when we arrived in Dalaman as she would be unable to get onto the coach. The hotel took a couple of weeks to confirm that an accessible room would be available, and once they did, we proceeded with the booking. When we checked in online, we noticed the seats we had been allocated were 2a and **, which would have been unsuitable with seats in front of us, my wife would have been unable to shuffle sideways. Red flag number 1 that this holiday wasn't going to be all we were promised by Tui. We managed to contact Tui and get these seats changed, although they gave us 2c and 2d on the outbound, either side of the aisle and staggered. We accepted this as it at least meant my wife had an aisle seat with no-one in front of her, making it easier for her to get into and out of the seat. As it happened, when we boarded no-one was sat in 2e or 2f, so the cabin crew said it would be fine for me to sit next to her. When we landed the airport staff were great and got us through the airport quickly. However, our private transfer was a Mercedes V class with 6 seats, all facing each other. Coupled with the difficulty of getting 5 suitcases, a walker and a wheelchair into it (the wheelchair eventually had to go in the front with the driver) the seat configuration made it very difficult for my wife to get in, as there were no grab handles, and quite a high step into the back of the van. Reg flag number 2, and she was beginning to get upset now. None of the seat belts worked in the vehicle, so we had to hold on and hope! We arrived at the hotel at 9pm, 30 minutes before dinner ended so the staff helped us into one of their on-site golf carts to get us down the incredibly steep hill to the restaurant. We had to rush eating a little, but the food was amazing, making us feel a bit more comfortable. We then called up to reception for the golf cart to come and colle t us so we could check in. On arriving back at reception, we were allocated our rooms, all in the same block about halfway down the hill. It occurred to me to check that this was an accessible room, to be told that it wasn't and they had no record of such a request! (despite the taking 2 weeks to confirm we could have one back in may when we booked) Red flag 3. Luckily as we were staying in the final week before the hotel closed for winter, they did have an accessible room available, so we were moved the room 4004 directly opposite the restaurant. So we were ferries all the way back down to our room where we pretty much went straight to be

It was nice experience. Rooms are really clean and new. Foods are delicious. We ll see again.