Best Hotels in Saugus, United States

I would say the only thing positive about this location is the rooms. They are super clean and updated. As well as the night time manager is super accommodating. As far as the other employees they could care less. Night time manager even charged me half the deposit because I frequent here. The elevator is beat up and dated. The carpets in some hallways haven't been deep cleaned since the 1800s. Mostly all the soda and snack machines steal your money. The pool is surprisingly decent. I have only ever taken a swim once. The best thing is they allow animals for free. My little guy loves the night manager because he gives him treats constantly. This hotel has some super potential. Because you can hop on 93 and be in Boston with no traffic in 15 mins. Right next to market basket and some shopping/restaurants. If they renovated. Cleaned up and hired some more staff that care like the night shift manager, this place would be sold out every day without a doubt. Definitely room for improvement no doubt about that. But it is well worth the price. The rooms and beds are EXTREMELY nice. Just a drive away from Boston. Highly recommend solely off the rooms and beds in the room!

The hotel is general, but because it is located near Boston, the price is higher than the average hotel. We booked a suite that allowed four people to stay. As a result, when we checked in, we were given a big bed room for a maximum of 2 people. I immediately contacted Ctrip customer service to reflect this problem. Because this leads to 2 people living in no place. While contacting Ctrip, I made a reservation with the hotel on the spot. Fortunately, the hotel did not have a full room on that day, and there was room available for us to stay. We have 2 suites and we need to add 2 rooms on site. After negotiating with Ctrip, this additional booking fee will be borne by Ctrip. I have booked a lot of rooms in Ctrip, and it is rare to see Ctrip acknowledging its fault, which is praised by Ctrip.

Breakfast is relatively simple, but it can also be eaten well, and the category is fairly complete, which can ensure a balanced diet. Hotel facilities are also very new and the environment is quiet. Shopping around is very convenient, there are many shops and a Wal-Mart supermarket. Hotel parking is free. Although it is called an airport hotel, there is still a little distance from it.

Oct2022: 3⭐: I selected this hotel as a result of needing a place close to the house with easy access to the airport. I selected this hotel through the Bonvoy app based on it fitting the criteria I desired. I wasn't able to get to the hotel until the afternoon hours about 1700. I picked up my spouse from the airport and we decided to get her checked in at the hotel on the way to the hospital down the toll road. I noted that the hotel was difficult to enter and it took a bit of concentration to locate the front entrance of the hotel as it sits over top of the tollway 90. There were two handicapped parking areas available at the check in lot. There is a pay parking garage attached to the hotel and adjacent to the front entrance into the hotel. The parking garage has more handicapped parking areas available and regular parking as well. The areas are not good for large trucks or RVs. The entrance was located and I parked and we went into the hotel. We walked to the front desk and a female worker didn't greet us, didn't say hello, nor did she say welcome to the hotel. The worker said ”give me your id”. My wife was standing there to my side and I looked to see if there was someone else there we had stepped in front of or cut in line. There was no one there but us. My wife said what did she say? Is this the check in desk? I commented that this is the check in window, right? What happened to the smile, good afternoon, welcome to Sheraton, or just hello. DEMANDING my identification upon entering the building was definitely not appropriate. Having a bad day isn't MY fault. I have a choice to choose this location, not the other way around. We finished the check in at the desk, paid for parking, and we went to the room. We dropped off the bags and found that the bathroom door sags and does not properly close as it's hitting the bottom of the frame. One of the window blinds wasn't properly functional. The noise canceling device and the traffic was something to tolerate. Some vehicle drivers passing under the hotel on the tollway, enjoyed throttling the engine. This added noise to an already bad situation. Decent area food spots are walking distance from the hotel.

Thank you to the hotel for upgrading our room. We originally booked a general suite, but it was upgraded to a two-bedroom suite of more than 300 square meters. It was very spacious, with beautiful views and new decoration. Food delivery service is also very good. It gave us a wonderful start in the United States. Thank you to the hotel staff!

Room was quiet, well-sized and well decorated. Can’t beat the location if you need to be in Harvard Square. Restaurants and bars in the hotel are nice, Staff are friendly, Housekeeping is good, Downsides: mattress was completely worn out and I could only sleep on one side of the bed. Also they checked another guest into my room, which I discovered when she unlocked the door and walked in at 11 pm (to her surprise). For a super-premium hotel, both of these were unacceptable. Next time I will just save $200-$400 per night and stay at the many two-star hotels in the area.

#positive #I was happy with the Room Size; #negative #I was disappointed with the Value for Money, Toiletries; The room area is large, the layout is reasonable, the dining table and kitchen are conveniently located; the mattress is comfortable. The room is cleaned less frequently, and the conditioner and body wash are never replenished. There are few varieties of breakfast and the quality is average. Everything else is fine.

My first room smelled smoky the moment I entered the it, so I called the front desk. William, who had greeted and welcomed me to WoodSpring Suites and then quickly checked me in, answered the call and said he would do his best to accommodate me with another room. I really did not expect anything to happen, but within 10 minutes, he was knocking on my door with a different room key and agreed about the scent in the room. He moved me to the second floor, close by. Like the first room, it was a spacious room with great amenities, designed for an extended stay. It looked so clean and new. The kitchenette area and bathroom were sparkling and spotless. I would say this is a great place to stay. I want to compliment William for his quick actions in making my stay much more comfortable. I am asthmatic and avoid smoke at all costs. He was polite, personable and professional and I really appreciate how well he handled my request. He was gracious and so accommodating and I could not be more grateful. Thank you William. I wish all good things for you !!

This inn used to be really great, being cheaper than most and really well situated, being near Boston. The breakfast used to be really good also, but it’s not offered anymore. However the inn didn’t age really well. First the parking lot is in an awful state, so be careful with your car. Our room was in really bad shape: the bath tub was rusty, the AC noisy and there was a blind in the window, but no drapes, so the sunlight was entering the room by the side in the morning, waking us up. The ice machine wasn’t working. And there was only one set of towel in the room for two queen beds. Note that there is no service in the room, nobody come to make the beds and empty the trash. The worst part for us pas the problems with the door. On the second day of our stay, we realised that the door of the room wasn’t locking at all. We were assured that it would be fixes first thing in the morning, but when we arrived the following evening, the door was still unlocked. We were lucky that nothing was stolen. I tried to talk with a manager to request a discount and was told they would contact me during the week, but they never did. I tried to contact them through Expedia and they didn’t care to offer anything. Lately I tried to contact them directly and once again they assured me they would call me back, but 2 weeks later I still didn’t hear for them. This hotel and the management clearly didn’t care for their clients and the quality of their installation, so avoid this place.

August 2022. Stayed in a 6 bed female dorm with shared bathroom. The hostel felt very safe with key card entry. All the staff were extremely nice. Kitchen services were great and meant we didn’t have to eat out and could save money. We also washed out clothes for free with the app and you can buy detergent there which is convenient! Showers and bathrooms were great; sometimes a few hairs here and there to be expected in shared bathroom but never ran out of toilet paper or anything like that. The lockers in the room were great the ability to lock away your stuff felt very safe. Especially as young female travellers we were happy here. 10/10 recommend