Pet-friendly Hotels in Saugus

The hotel is general, but because it is located near Boston, the price is higher than the average hotel. We booked a suite that allowed four people to stay. As a result, when we checked in, we were given a big bed room for a maximum of 2 people. I immediately contacted Ctrip customer service to reflect this problem. Because this leads to 2 people living in no place. While contacting Ctrip, I made a reservation with the hotel on the spot. Fortunately, the hotel did not have a full room on that day, and there was room available for us to stay. We have 2 suites and we need to add 2 rooms on site. After negotiating with Ctrip, this additional booking fee will be borne by Ctrip. I have booked a lot of rooms in Ctrip, and it is rare to see Ctrip acknowledging its fault, which is praised by Ctrip.

My first room smelled smoky the moment I entered the it, so I called the front desk. William, who had greeted and welcomed me to WoodSpring Suites and then quickly checked me in, answered the call and said he would do his best to accommodate me with another room. I really did not expect anything to happen, but within 10 minutes, he was knocking on my door with a different room key and agreed about the scent in the room. He moved me to the second floor, close by. Like the first room, it was a spacious room with great amenities, designed for an extended stay. It looked so clean and new. The kitchenette area and bathroom were sparkling and spotless. I would say this is a great place to stay. I want to compliment William for his quick actions in making my stay much more comfortable. I am asthmatic and avoid smoke at all costs. He was polite, personable and professional and I really appreciate how well he handled my request. He was gracious and so accommodating and I could not be more grateful. Thank you William. I wish all good things for you !!