Best Western Sault Ste. Marie

First off Krystal at the front desk was very helpful with our reservation! There was shopping and restaurants close by. Our room was clean but the hotel itself definitely needs updating! The bathroom wallpaper is very dated and the sink did not drain good. Breakfast was good with a good variety of items.

Clean room and the breakfast is good. Pool room was nice too but the water was a bit on the chilly side.

We got to our room and there was poop stains all over toilet. Made us not want to stay. However with lack of refund we stayed. The pool was dirty with bandaids and

DISAPPOINTING!!! It's difficult to get away anywhere when your partner has terminal 4 stage cancer, so we booked one night locally in what we thought would be a nice hotel. A queen room with a fireplace and sofa to snuggle up together. Our assigned room was missing a drawer. There also was a sweater left behind and stuck in the sofa bed between the cushion. There was no remote for the fireplace so it didn't work. I asked the very agreeable and understanding concierge to be switched to a similar room with a fireplace. They switched us to a room with a jacuzzi which we couldn't use because of my spouse's attached personal medical devices. There was no couch and the fireplace had missing parts so it wouldn't work either. Really? Why did you switch us to that room ?Couldn't management have checked the fireplace BEFORE we had to move everything?. Since nothing was unpacked, we asked immediately if we could move back to our original room. It at least had a couch so we could hold hands and sit together while we pretended the fireplace worked. We were told "Sorry". Can't do that. The hotel is full". Really? Our old room was gone in 5 minutes ? Poor management ruined what could have been one of our last special moments together. The discount on our bill for the "inconvenience" was irrelevant to us. This hotel should not be offering "rooms with fireplaces" if they aren't functional and surely housekeeping should be checking for missing furniture and items left behind. Who is managing this hotel??? I have up to now relied on the quality and reliability of Best Western. Never again in spite of the apologetic hotel staff.

Nice clean place. Very friendly staff!

This hotel is very comfortable. It's older and a bit worn, but it's comfortable and conveniently located. The staff are all very friendly and helpful. This is just a reasonably priced and comfortable place to stay with many amenities conveniently located nearbyl

I am beyond impressed with not only a spectacular group of people that are employed at This hotel. It's slim to non to have a perfect event go well or encounter different employees from different areas that literally all had the same response of how can I help you and a smile with it of gratitude for doing so. My daughter first baby shower wouldn't have received an applause without your help also . Truly impressed from the start with a Shiney bell. Thank you for putting many smiles on so many faces. It's addicting keep up the great work Ruby Lewis

The beds could’ve been better but overall I loved the room! Beds were very uncomfortable but pillows were amazing. Great location to everything! It was right by many stores that I love. Great location if you want to go to Canada. Staff was amazing and helpful in everything! Had no problems!

We had a great stay! The beds were firmer than we’re used to but overall it was very nice! Would definitely recommend & we’ll gladly stay here again the next time we’re in the area!