Hilton Garden Inn Hotels in Savannah

The hotel is great and is located perfectly in historic Savanna. Everything is within walking distance. If you like the sound of yapping dogs, then this is the hotel for you! We had the experience of yapping dogs next door to our room. The dogs barked during the day and night. After the third complaint to the hotel staff, the sound of barking yapping dogs ceased. The hotel staff said they would take care of it and it seems that they did. Keep your animals at home. There is no need to inconvenience others because of your selfishness. Dogs aren’t children. I’d rather hear the sound of children than yapping dogs. I will certainly find a hotel that doesn’t allow dogs on my next visit to Savannah. Breakfast at the hotel is not worth it. I recommend going to one of the local establishments. Overall, the hotel was clean and the staff was friendly.

(While I'm giving the property Hilton Garden Inn Savannah management a ZERO rating, the Hilton Executive Office deserves the top rating for its responsiveness and quality of communication). I've spent one night at the Hilton Garden Inn Savannah Midtown on July 9th-10th. I stayed with my parents (in their 70s) in the same room. While the state of the property is sub-standard given the brand name and the room rate, I'm not gonna comment on that. When I got home from the trip, in addition to the $216 charge that I was expecting, I noticed another $267.50 charge. Thinking that there must be a mistake, I called the hotel the same day to inquire about it, to be told that the charge is for ”smoking in the room”. Knowing that no one in our group smokes, I asked for clarifications for something that at best was a mistake on the part of the property. The hotel operator told me that I need to speak to the manager, Joshua Matthews. On July 13th and July 14th, 2022, I called the hotel for a total of 6 times and left 3 messages to the manager Joshua Matthews, indicating the reason and details of my problem and my phone number where I can be reached. To this day, I have not heard back from the hotel. I escalated the issue with the Hilton Executive Office, that called me within 24 hours and clarified the issue, promising me to reimburse the smoking charge. To be clear, the refund will come from the Executive Office, because apparently the property at Garden Inn Savannah Midtown continued to refuse to refund me the smoking charge. So I am going to get my money back, but I find disturbing that an entity that has your credit card information can just charge you random fees and refuse to even talk to you afterwards. While at first I was inclined to think that this may have been an honest mistake, I am more convinced now that it was deliberate, so if you chose to stay here I'd advise 1. to pay with a credit card, 2. to get the room inspected at checkout and 3. to keep an eye on your credit card statement.

The location is next to the airport, very good, there is free parking, it is convenient to catch the plane early in the morning, but the hotel has nothing to eat, there are fewer Dongdong eating, you have to drive out