This Spring Hill Suites is below par in Guest Service & safety. We were in our room around 9:00pm when we heard two people outside our door trying to get into our room. They turned the door handle numerous times, loudly knocked on our door and said this was their room. My husband told them, through the door, that they were at the wrong room. A short time later, the 2 people came back with what sounded like a male employee & stood outside our door talking. My husband called the front desk to let them know someone had tried to get into our room & claimed the room was theirs. The person at the front desk made it clear that she didn’t care & wasn’t going to do anything about it. He asked to speak with a manager and she said there were no managers at the hotel. A man from the front desk then called our room and asked what our names were. When my wife asked him why he was asking for our names, he hung up on her. My husband is a Marriott Lifetime Gold Elite member & we have stayed at Marriott properties for over 30 years. Before this stay we have never felt unsafe in Marriott properties and we have never been treated this disrespectfully before. This is unacceptable from Marriott/Bonvoy.