Hilton Garden Inn Savannah Midtown

Started off I was trying to check in. 2gentlemen tried. Finally after numerous tries I received my key. Unpacked and tried to get internet No luck. Brought my phone down to have help and it was discovered I wasn’t checked in. How can that be?? Eventually I was checked in. In morning I tried to shower. No luck there Shower head did not work. After chatting to front desk he did come up and OPEN another room for us to shower. This should not have ever happened. He wanted me to wait until the maintenance man came in….i had to explain how unhappy that would make me. I think the 2 star was given because our sleep was pleasant.

We only stayed one night as a stop over driving down to Florida. It’s only a 15 min Uber into downtown. The room was comfortable and everyone was pleasant and helpful.

My recent stay at this hotel was unequivocally the worst hotel experience I’ve ever had. From the onset, the room I was assigned was in a deplorable state; it was not just unclean but neglected, with visible dirt and grime. But the true ordeal began with the air conditioning unit, which was not only excessively loud but also, literally, falling off the wall. This mechanical cacophony necessitated an abrupt room change at 3am. The problems didn’t end there. The following morning, I discovered I had been charged twice for a single breakfast. When I brought this issue to the manager’s attention, expecting a straightforward resolution, I was met with an outright refusal to remove the erroneous charge. To add insult to injury, upon checkout, I was blindsided by 160 dollars of additional fees that were neither disclosed beforehand nor approved by me. Throughout this entire debacle, the staff’s demeanor far from the professionalism and warmth one might expect, their attitudes ranged from indifferent to uncaring, and at times, even aggressive and intimidating. This treatment not only exacerbated the situation but left me feeling unsafe and scammed. I thought I was paying for a safe comfortable room to get a good nights sleep, and my experience was the farthest from that I have ever experienced in my life. Given the stark contrast between my experience and the plethora of positive reviews online, I can’t help but question the authenticity of those accolades. It is difficult to imagine that my stay was an isolated incident when the issues I faced spanned various aspects of basic hospitality and customer service. This experience has not only soured my view of this establishment but has also left me wary of its purported reputation.

Loved our stay. Front desk girl was a sweetheart. Beautiful property.

I had to take a cold shower due to some issue with the hot water. It was 40 degrees outside.

The handicapped accessible room we had was well-equipped and clean. But the placement of the room all the way at the end of a long hall from the elevator was an ADA nightmare and left my recent-amputee husband and I wondering what able-bodied architect didn’t think it through.

The hotel was nice and clean. However, we had to wait 4 hours with many other people to get our room. They didn’t have enough staff to be able to clean the rooms on time and assign the rooms. The waiting in the lobby was a torture.

At check in was told that the $50 pet fee listed on hotel website was now $75. Room had broken shade, broken toilet seat, broken lamp. Dirty rugs. Rooms looked nothing like website photos. Stay away.

The room itself was clean and comfortable. They don't tell you when booking about a $8/night parking fee enforced at check in. They have a breakfast buffet however they don't tell you it's ＞$10 per plate charged to card on file. They mark the price on a small whiteboard in the corner. Hotel conditions were great but the additional charges they sneak in are ridiculous