Extended Stay America Suites - Savannah - Midtown

Great service

That place was nasty. Roaches everywhere!!! They should close it down for a few day and get it fumigated. The rooms are good and the price was great but I wouldn’t recommend unless you want roaches everywhere.

Cassandra Duncan is AWESOME! She checks on her clients. She has an excellent front desk professionalism. She treats guests like family and makes us feel secure. The manager has always been very nice and helpful. The way this hotel in downtown Savannah treats their guests should be applauded but I highly recommend doing something great for Cassandra Duncan. Thank Extended Stay Savannah for hiring such excellence to your staff.

DO NOT!!!!!! stay at this hotel, they have multiple guests living on the property. We checked into our room for a 2 night weekend stay at 330, upon entering the room we noticed one of the lamps did not have a light bulb, and then realized the plugs in the base were not working either, there was no place to throw your trash away as there was no trashcan in the room or in the bathroom. The bed is not a normal hotel bed and a cheap frame with a crappy mattress on top. When we left out room at 6 to make a 7 o’clock reservation we tried to check the door behind us to make sure our belongings would be secure, and the door opened right up, we tried to make sure the door would latch several times to make sure we weren’t doing something wrong. My fiancé went in the room closed the door and locked the dead bolt and as soon as I tried the handle the door opened easily. We went to the front desk to let them know and the associate told us that she was the only one there and would need to call her supervisor for instructions. A few minutes later they called our room and let us know that they would “try” to get maintenance to come back and take a look at it but weren’t sure went they would be there or if they could fix the issue, and that they were completely booked so we could stay in the room or we would need to find somewhere else to stay. We decided that we didn’t feel comfortable with the situation so decided to check out. When we went to let the desk clerk know and ask if we would get a full refund she said she wasn’t sure because it was after their 11am checkout time so we may be charged for the night. While she was calling her supervisor to ask her the procedure another hotel guest came in from the parking lot to let them know “that the crazy lady” was harassing people again, the clerk knew the crazy lady by name and said she ahould move along shortly. Another guest called to ask about the wifi and was told “it’s been down since this afternoon and their not sure when they’ll fix it” I would think when checking in that we would have been told that the wifi was down but the issue was being addressed. I am very disappointed that spending $300+ for a weekend getaway and this was the level of service from this place

Bathroom lights didn’t work. Faucet dropped. Floors where dirty

Roach Motel! They have the amenities advertised. Staff is friendly. Customer Room Service Sucks. I found dead bugs on the floor. One I found by accidently stepping on with my bear foot! Called the front desk to get housekeeping , only to be told that there were none available! Dish and flatware only by request and you pick up and bring to room. Pots & pans also by request. But staff was kind enough to let an old homeless women hang out in the entrance to get out of the cold!

This hotel was an amazing place to stay. Its proximity to the city is decent, and its not too crowded.