The Cotton Sail Hotel Savannah, Tapestry Collection by Hilton

The Cotton Sail was a beautiful hotel with a great front desk staff and valet service. The rooms were clean and fresh. I have already booked again for the summer, and I cannot wait to come back for the good food and service and the roof top bar which is one of the best roof tops I have been to in a while.

Stayed here Friday and Saturday nights. Checked in and received two complementary bottles of water. Went into our room and the first thing I noticed was that the hardwood floor was dirty and obviously hadn’t been swept or vacuumed, and that there is no refrigerator in the room. So the water they gave us, along with the water and sodas I brought for our stay would remain warm for the weekend. I inquired about the valet parking, which I was paying $39 a day for, to find out the rules for coming and going. I learned that the valets get off at 11 PM, and there is no security for the parked vehicles. And there is NO SELF PARKING! So if you go out, and return to the hotel after 11 PM, you’re on your own to find someplace to park off the property! Went up to the ‘Top Deck’, the rooftop bar overlooking the river, for a cold beer. The bar was closed all day and all Friday night for a private event. So the wife and I took a walk along the river, went to dinner and went to a bar along River Street. I needed to go into our room briefly, but found that my key card that’s needed to open the hotel’s rear door facing River Street, would not open the door. Now, because this hotel is built on the sloap leading to the river, the front entrance at street level is actually the 4th floor of the hotel. So, I had to climb the cobblestone and uneven brick stairs from River Street to the front entrance. I’m 70 years old and for me that was a climb! I informed the girl at the front desk about my key card not working and she stated “Oh, that door’s card reader doesn’t work”. I told her that my wife and I will be returning to the hotel later, and she’s 67 years old and recently had knee replacement surgery and I’m sure she wouldn’t be able to climb those stairs, so I guess we’d have to call a taxi to bring us back. She said “Here’s the number to the hotel, just give me a call and I’ll come down and open the door for you”. At 2AM, my wife and I arrived at the rear entrance and I called the number the desk clerk had given me. Got a recording that the number is not in service. She gave me a wrong number, off the top of her head, instead of giving me one of the hotel business cards that’s readily available. So my wife and I had to climb those four stories worth of stairs to get to the front entrance. My wife was exhausted and in pain. The clerk confirmed that she gave me the wrong number by mistake. Not even an apology. The next evening, we were headed up to their rooftop bar, only to find it was already last call as they were closing at 6PM for another private event. Had dinner reservations for 9:30 at the restaurant on the first floor of the hotel. At 10 PM, we were informed that there had been a small fire in the kitchen, and the fire extinguishing chemicals had contaminated everything in the kitchen. They couldn’t feed us. So, we had to find a restaurant that was able to seat us at that late hour. My bill for the two nights, including the room, all sorts

Loyal Hiltons Reward members very disappointed in 50th Wedding Anniversary hotel. Room very plain with very average furniture. All wood antique flooring was unique but not comfortable. River view small balcony was a nice plus we did enjoy, and pay for. Advertised lounge and then rooftop dining and bar were colossal disappointments; very second rate in service, food, and atmosphere. Also the dining was third party so not room chargeable with Rewards benefits. 2 out of 3 front desk help were unconcerned and no help. Two nights we had extremely loud clunking neighbors above which they only got quieted down after 3 complaints to midnight. I will commend concierge and house keeping, they were great. We chose Hilton for a once in a lifetime celebration and were truly disappointed.

We stayed at the Cotton Sail on our first trip to Savannah. We wanted to stay in a historic building and choose the hotel based on location. We loved being on the river and within walking distance to so many shops and restaurants. Almost every employee we encountered within the hotel was delightful. The only issue we had was the roof top restaurant. We were ignored, no one stopped by our table after sitting for almost 10 minutes, so we left. Worked out, the music was way too loud. Other than that, the room was comfortable and clean. We would stay again.

Water was Lukewarm for sink and shower instead of hot. Found a fingernail on the floor and very dirty around edges of furniture. Stay away from fifth floor as it is the floor below the rooftop lounge, so the noise is constant. Elevators were slow. Walls are paper thin I could hear the next rooms conversations. River view was nice, but balcony is tiny.

Very nice hotel. Our only issue was with the restaurant on the 6th floor. It was sub-par to say the least and the decor was awful. Our room was just fine and the staff was friendly.

Really cool property on the river in Savannah. Really enjoyed the uniqueness the hotel has and the location as a whole. The room was clean and well appointed. Breakfast and dinner on the rooftop was nice even though the weather wasn't great! Will definitely be back if I return to Savannah!

Loved this hotel. Staff were wonderful and the location was ideal. We had a riverside view and were fortunate enough to be entertained by dolphins in the water the first morning of our stay. Very conveniently located - surrounded by restaurants, shopping and museums.

Beware that parking is Valet only and it cost $39 for them to park my car 20ft away from where I left it and I was told three times that the valet drivers work for tips only, also the management recently remove a guest ability to use the HDMI input on the tv in the room and people who travel allot use that for a firestick or other device, otherwise its a great hotel in a great location.