403beritd
September 3, 2021
Family tour with 4 couples. Had book 4 Spa-superior rooms near the Wellness center. We we checked in they had changed /updated computer system and our booking was changed to normal hotel rooms by their mistake! The reception staff was not able to do any thing and we got 4 double rooms as far as possible from the Wellness center on the 2nd floor in the building on the other side of the street. They did not offer a lower room rate - we had to ask for it. We ask for a compensation and they offer us 10€ each person for drink in the restaurant. Another thing; the staff at the wellness center scolded the adults as if they were children and accused us of pouring water on the floor, even though it was the pool that had run over due to too much water in the pool. This was our second and last stay at this hotel.