Guest User
January 4, 2023
We arrived on December 27th, before that the hotel was closed for 14 days. If you know that the guests are arriving on that day then everything should actually be ready. But the rooms were not ready and the whole hotel was cold. No loving decoration and the reception was very cold and not friendly. The hotel is located on the main street and there was often a lot of noise at night. It's not a nice area, everything is closed all around, you can't tell from the pictures. The rooms are old and everything has been repaired appropriately. Carpet Old and dirty in the hallways. There is a lack of warmth and passion to run this hotel. The food was good and the service in the restaurant was very nice and friendly. But Mr. Holzschuh and his wife didn't think it was necessary to personally wish us a happy new year to wish and when paying, Ms. Holzschuh didn't even ask if everything was OK. We've never experienced anything like that before. And by the way, for all animal lovers: Dogs are allowed in the sauna and swimming pool!!! We complained, but it was Nobody was interested and the dog was back in the wellness area the next day. This hotel never deserved 4 stars and we really wonder where all this positive criticism comes from. By the way, my review on the hotel's website was deleted every time it was negative If criticism is the case, then it is understandable that one would be so deceived.
Original TextTranslation provided by Google