I don't understand how this crappy hotel got so many excellent reviews. I also don't understand how it is categorized as 3 stars. Where do I start?! They have two wings. We were given a room in the wing without the elevator, at the 3rd floor. We had two 50lb suitcases that we had to carry upstairs with no help from the staff. The room was only prepared for one person, with one set of pillow, comforter and towel. We had to ask them to provide us with another set. Don't trust the pictures you see on the website. The room is super tiny and nearly bare. Same is the bathroom and it is outdated. The mattresses are terrible. I don't know where they took the pictures from the website because those pics don't look like the room we had. The only good thing about this hotel is the proximity to the airport. We booked it for one night to be able to get to the airport quickly for a morning flight. I really wish we had stayed downtown Vienna instead.