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Fairfield Inn & Suites Scottsbluff

Fairfield Inn & Suites Scottsbluff

4.3/5102 Reviews
The room was clean & spacious. Breakfast was mostly great, except for that one day they ran out of milk. Of course, that can happen with an unexpected number of guests. And the lady taking care of the Breakfast area was PHENOMENAL!! But the front desk staff . . . We booked 3 rooms for 5 nights. Spent the 1st night, had our amazing breakfast, left to visit family. Popped back in to get something from a room only to find that our card keys no longer worked! I went to the front desk and learned we had been checked out! Sam (clerk) had no idea what was going on or who I was EVEN THOUGH SHE HAD CHECKED US IN THE PREVIOUS EVENING!! She insisted she did NOT check us in. I get that a lot of people come thru, & would never expect her to remember our names, but she didn't even recognize our faces!! She finally conceded something was amiss, did a little digging & discovered another clerk had (mistakenly) checked us out & then checked us back in, & she miraculously remembered checking us in the night before. Everyone got new keys & we went on our way, thinking everything was fine. Nope. Just learned that the remaining 4 nights of our stay were charged to one card, for ALL THREE ROOMS!! What a mess.

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