Awful experience with a rude receptionist. I got here at 10:00 pm, was charged for parking, and an extra 50$ for a late checkout the following day. Neither the TV not the phone worked and when I expressed that it was reasonable to expect that, at 268$/ night, there would be a working TV in the room, the receptionist told me that the hotel was in a pricy neighborhood so I shouldn't hold such high standards to the room for the money. I'm a single, older woman (a widow), so I have to be careful or I'll get get called a name, but really, I'm so disappointed in this experience. I'm a school teacher who was willing to spend the extra $$ to have a nice experience and I don't feel I'm being treated with any respect or courtesy at all.