Hilton Garden Inn Scottsdale Old Town

I like Hilton but I won’t stay at this one again. They lost my reservation or had only half of my information correct. This was our 15th anniversary and coming to this motel was a bad decision. Never again.

I made an error when booking and reserved the wrong date for my stay. I did not check in or use the room that night. When I contacted the hotel to request a refund or even a partial credit, I was flatly refused. I then contacted Hilton corporate, who reached out to the property on my behalf — and received the same denial. No refund, no partial credit, no goodwill gesture of any kind. I understand that booking errors happen and that hotels have policies. What I cannot recommend is a property that shows zero flexibility or customer courtesy even when their own corporate office calls on a guest's behalf. I would caution anyone booking here to double-check your dates carefully, because if something goes wrong, do not expect this property to work with you in any way.

Upon check-in, the front desk gave us a key to a room that was already occupied — with another guest’s belongings inside. This was not only alarming but a major security concern. After bringing the error up to front desk staff, we were moved to another room and given two complimentary snacks which is the least they could do like what did they want us to do , stay in someone else’s fully occupied room ? While we appreciate the gesture, it did little to address the seriousness of being given access to someone else’s private room. It left us uneasy for the rest of the night, worried the same could happen to us. When we spoke with the general manager, Catherine, over the phone , to express how uncomfortable and dissatisfied we were, the interaction only made matters worse. She offered hotel points as compensation, but the amount didn’t even cover our incidental charges. When we explained that we did not feel the offer adequately addressed the situation, she responded over the phone, “Take the 30,000 points or deal with it,” and then hung up the call. That level of communication from someone in a management position was shocking and unprofessional. I hope corporate is able to look into these calls she has with guests because she does NOT deserve to have this job. Accountability and respectful customer service matter. Unfortunately, neither was demonstrated here by the general manager . We will not be returning and would encourage others to stay elsewhere. EXTREMELY disappointing

This hotel was very quiet and close to Old Town Scottsdale and Downtown Scottsdale. Breakfast was a little expensive, but we did it one time during our two night stay and were not dissapointed with the made to order omlette station. In room fridge and microwave was also a plus.

I stayed at Hilton Garden Inn Scottsdale Old Town on January 1, 2026, after leaving an unsafe situation with my 10-year-old son and urgently needing a safe place for the night. We did stay at the hotel on a separate booking, and the property itself was clean, quiet, and physically safe. What was deeply upsetting was how the situation was handled by management and corporate afterward. Due to the stress and urgency of fleeing an unsafe situation with a child, I accidentally booked a reservation for the wrong date through a third-party site. I realized the mistake immediately upon arrival, cancelled it right away, and contacted the booking company from the hotel that same night. Because my child’s safety was the priority and we could not leave, I paid again for the correct night and stayed. The original reservation was never used. Despite cancelling immediately, explaining the emergency, and paying twice for the same night, the General Manager refused to authorize a refund, and Hilton corporate stated they could not intervene due to policy. Policies matter, but so does judgment—especially when a parent and child are seeking safety. In this case, no flexibility or goodwill was offered, which was extremely disappointing given the circumstances. If you are traveling under normal conditions, this hotel may meet your needs. However, if you or your family ever need understanding, discretion, or compassion during an emergency, this is not a property I would choose again.

Should have been able to switch rooms after I checked in and left. Came back to a bad odor and the people in the next room over noticed it too and were able to move. Maybe the ice machine drain but it was bad.

The staff was awesome and the room was delightful! Came down from the frigid North to play golf and the weather was awesome. Thanks for that!

Clean room with pool view, friendly staff, close to shopping and restaurants. Our only complaint was the $25 per day parking fee.

I stayed at Hilton Garden Inn Scottsdale Old Town on January 1, 2026, after fleeing an unsafe situation with my 10-year-old son. We did stay the night on a separate booking, and the hotel itself was clean and physically safe. What was unacceptable was the complete lack of compassion, judgment, or accountability from management and corporate. Under emergency stress, I accidentally booked a reservation for the wrong date through **********. I discovered the mistake immediately upon arrival, cancelled it right away, and contacted ********** from the hotel that same night. Because we could not safely leave, I paid again for the correct night and stayed. The original reservation was never used. Despite cancelling immediately, paying twice for the same night, and clearly explaining the emergency, the General Manager refused to authorize a refund. Hilton corporate also refused to intervene, stating policy could not be overridden. Policies exist, but so does discretion. In this case, both hotel management and corporate chose rigid policy over basic humanity toward a woman and child seeking safety. That decision matters. If you are traveling under normal circumstances, this hotel may meet your needs. If you value flexibility, empathy, and humane decision-making during emergencies, this is not a property I would recommend.