I cannot say enough good things about the Fairmont Princess! Customer service is 10+ out of 10! They are literally doing anything and everything to make you as comfortable as possible at all times. From the excellent quality bed linens, to the smiling attentive staff, to the 24-hour room service, to the gentleman driving you around on golf carts across the sprawling property, it was an excellent experience. I was here planning a gala for almost 700 people and the catering department, front of house, back of house, stewarding department, everyone exuded excellence and professionalism. Just when I thought all hope was lost in the hospitality industry, they have renewed my faith in service!