Encore Rooms

Clean and comfortable room, but digital locks are a nightmare if you have had a few drinks!

Getting the hang of opening the electronic doors was a bit difficult but it was efficient. Room was clean and tidy. More than what we expected. Would have just liked an extra blanket. Towels a bit tired. Otherwise a good stay. Value for money.

Overall a great stay, wall heater is too complicated for short stays though, on or off would be great instead of complicated timers.

Checking in was easy, this was done over the phone because this property isn’t staffed. There was a problem with a couple who was arguing and shouting until 2am the police attended. I rang the mobile number twice but no one will pick up. The next day I spoke to Chris who answered the phone he didn’t care about the problems. Encore rooms also manage Crosgrove Bed & Breakfast.

Room was nice, clean and modern. Greene king pub and sainsburys straight across road. Parking available. Blind let a lot of light in so take a sleep mask if you like it dark no other issues.

No channels on the TV and tried to retune in room 3, so couldn't use it other than that, all good.

Discusiting hotel treatment they asked me to leave just for leaving a pie in the oven it didn't even set the fire alarms of or cause a fire and they knocked on my door on a Friday on my payday to ask me to leave I was a good paying guest they ended up leaving me on the streets to get injected with needles and my stuff got stolen clothes and bags and they lied and said you were seen leaving with them I'm missing a lot of valuables I would never stay here again the staff are so rude and don't understand autism one bit very poor hotel experience do not book their are better hotels than this one avoid Cosgrove aswell they are owned by the same people and the dreaded Kirk's corner and that's why they kicked me out because they had a problem with me from their they should be offering compensation for the treatment they gave me they don't care about mental health homelessness as long as they have money but they have stopped making the money of me they were making I would never stay here again avoid at all costs it's not as nice as what it seems

The actual facilities in the room were good and clean. However BathRoom needs a bit of a paint, especially window sill, was mould around frame too. The bathroom door looked like someone had punched it so needs replacing. The man who books you in and answers the phone is a very rude man, needs some customer service training. Shame about that as convenient area for where we needed to be. Wouldn’t recommend because of him!!

Very lovely hotel to stay at was greeted by biscuits hotel chocolate coffee and two lovely mugs the hotel could be sound proof a bit more and it could do with a comfy chair to sit on the computer chairs are a bit weak don't feel like they can take much wait the customer service is excellent they was quick to help me and the beds are very comfortable very clean nice building to live in love the chic walls and the laminate flooring all in all good experience