The Staincliffe Hotel

Hubby and I have stayed at The Staincliffe many many times over the past 4years. We have family in Hartlepool and always book to stay there. Check in and out was quick and easy. Yes, the hotel is old and tired in certain areas but this is the character of this magnificent building. We have seen different owners and staff come and go over the years and honestly haven’t found fault with anyone. The present owner and staff are all lovely and welcoming and made our stay very enjoyable. Our room was clean , comfortable and warm. We opted for the included continental breakfast included in room rate and couldn’t fault it . Plenty of cheeses , hams , pastries , cereals , juices , tea coffee and everything you would expect. Cooked breakfasts are available at an extra cost. The very obliging owner himself made us an Italian coffee which was excellent. A new Fish bar has just been opened recently but as we were meeting family we didn’t get to try it. But what sets this Hotel apart from others is the location. Right on the seafront within yards to the beach . Waking up to the sunrise is amazing. A short stroll along the seafront is a selection of eateries , amusements and a shop to get your morning paper! There is a large free car park at the front of the Hotel. We love staying at The Staincliffe and look forward to many more enjoyable stays there.

Was worried after reading the reviews, but the staff as soon as we walked in were very welcoming and helpful, we were given a very nice room with 2 large radiators. It was so toasty! It was very clean too, it's an old building which some seem to forget therefore there are parts of the place that "look old" but it's all part of the character of the place. We heard some people complaining about it being cold... but they were in and out leaving the main doors open so that explains that. Breakfast was really good and the coffee is amazing.

Horrible place to stay. Filthy and damp room, dated bathroom that wasn’t clean. Uncomfortable bed. No WiFi and overpriced flat drinks. Won’t return. Terrible place to stay, spoilt our visit to the area. Hartlepool itself and also Saltburn where we visited were very nice places although. The Seaview Fish and Chip restaurant at Saltburn was outstanding, made our last day enjoyable after staying in the horrible hotel.

This has to be the worst hotel I have ever stayed in in my entire life. I never take the time to write reviews but I feel compelled to on this occasion. The hotel itself is a shambles. The building is literally falling down, and is a health and safety hazard, it should be demolished. The staff are both very scruffy and also don’t seem to have any idea of what they are doing. The room was a disgrace, it was filthy, it was damp, it was the worst room I have stayed in in my entire adult life, it’s not fit for a dog. The fact the hotel does not have WiFi is a complete joke, this is 2023 for gods sake? The breakfast was poorly organised. The price was ridiculously overpriced, the best thing about this hotel was leaving, I wouldn’t recommend this hotel to anyone in a million years, I felt dirty upon leaving, the owner should be ashamed of himself. Save yourself the torment and look to the marina, I wish I had.

Such a beautiful big place. Owner was so welcoming. Great atmosphere with the most beautiful views of the beach front. I will definitely be back here soon. Barman was a nice fella and gave me a great pint

Upon entering, the location and parking is very convenient and easy to get to the hotel. Staff were welcoming. The full English breakfast was included in the price and was quite delicious, despite the circumstances... Disliked · The hotel was dirty, filthy and smelled. Despite it looks like it was recently "renovated", it looks like they have just cheaply painted over all the problems instead of fixing them. The building is in total disrepair and after chatting to some of the guests, looks like all the rooms as well. Leaky gutters and old windows causing dampness around the room windows. Me and my family (husband, 10 year old son and 5 month old baby) have arrived just before midnight (the booking information said check in is till midnight) after a very long 12 hour journey. We have been extremely tired and just needed a comfortable place to sleep for the night to continue our journey in the morning. However after the staff (the gentleman appeared very scruffy like I've never experienced at any hotel before), have showed us our room nr 19 with "garden view" (I'd not call it a garden, it's just a green patch between buildings, but OK). This was the last room that was available for our family to fit (despite they had no cot available for the baby, but we knew about this and we were co-sleeping). The room looked like it has never been cleaned upon our arrival. The carpet was stained and filthy with dirt and rubbish all over it, it was ready to be thrown away... the bins were not emptied both in the room and the bathroom, there were cans of beers, the 2 beds were not done - it looked like someone used the bed and was just left there like it without changing the sheets. There were dirty towels hanging on the bathroom doors and rail. Dirt around the window sills with a lot of damp stains around the windows, with a power socket drenched in the damp wall. There was a dirty cup with spoon and a open bottle of water. The provided "free toiletries" were an open, almost empty bottle of hand-wash and some oily gel purple refillable bottle of what I think was a body wash? It was disgusting. I've never stayed in a three star accommodation in such a bad condition. Even my partner was terrified. However we had no other option but to stay in this filth. It was not worth the money we paid and I would think this was only worth 1 third of the £117 we paid for the night. The breakfast in the morning was strange. The restaurant was so empty like a ghost town, apart of one other guest couple, who confirmed they also had issues with dampness in their room, then few more arrived to have a breakfast. There was one lady who was serving, the same as the one that welcomed us the night before. She was very stressed, running in and out and trying to serve everyone and mentioned that the chef was sick so she was visibly struggling. After confirming that we'd like to have full English breakfast, we got 1 toast with butter after 5 minutes of being seated and after 25 minutes we

Called into the Staincliffe for a drink and stayed for dinner, a very good looking bar and excellent dinning. In a great location with incredible views. Looking forward to returning and staying a few nights in this beautiful hotel.

Not quite sure where to start with this one.... We had our wedding here on Sunday 18th December 2022,a day as you imagine, wasn't a last minute thing, we booked the venue back in February, so you'd think, or hope at least that the vendors would be prepared, ready and willing to help with unexpected 'blips' 🤣 I feel the list of downfalls on Shauns behalf is just too long to go into but with him being a narsasist, our words just bounce off his shoulders. But I need to make anyone aware of the reality and not the promise you could potentially receive from him if you're planning on having the most important day of your life here. I have just seen this morning that they are no longer offering over night stays until the spring..... That's because there is no heating, along with iffy electrical... The best news 2 days before our big day, baring in mind I found out only because I dropped some of our thi gs off... He didn't have the courtesy to let us know, if only to advise that guests travelling from out of town would need to find alternative accommodation because the building was so cold and there was no hot water. The night before our wedding , my now husband attempted to find the problem in the boiler room, he was there until 8pm before having to leave due to the attitude from shaun. I do have to say Maria, delivered on all the personal touches and I do genuinely feel for her I could see she was trying however on the day she failed to even make eye contact. We had family and friends running all over town on the morning of our day collecting and dropping off heaters, our day was the best, because they pulled it off, along with Christine from Wedded Bliss she was an angel and Kane Young photography who went abobe and beyond his role, he was the only person who gave us any direction. For us, it was our day and our loved ones made it for us. From the perspective of the management, they should be ashamed of themselves and I sincerely hope they get their act together because the staincliffe is a beautiful building and could be magical with the right people investing.

We stayed here recommend by my sister in law. We came for 2 nights as at attending a funeral and it was a long way to travel. Reading the previous reviews after we had booked I was worried. But we had a lovely room. Great view of the sea front. Yes the room is a bit tired looking. But it was clean. Comfy bed. It was cold though. Reception provided us with a plug in radiator that took the chill off the room. But for the money you really can’t complain. We paid £77 per night midweek. The staff were friendly. We had a drink in the bar area which was really nice. We didn’t try the restaurant. We would stay here again. Would be much nicer in the summer.