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Sebastopol Fairfield by Marriott Hotels

Popular Fairfield by Marriott Hotels in Sebastopol

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Fairfield Inn & Suites Santa Rosa Sebastopol

Fairfield Inn & Suites Santa Rosa Sebastopol

4.5/541 Reviews
I hate to write a bad review, especially during these tough times. That being said, I wrote a one page, typewritten letter to the general manager regarding a very disappointing stay and didn't get a reply. It's been more than a month since I sent the letter. He/she could have replied via text, email or a phone call. Nothing. In retrospect we should have demanded a refund for our stay. I will say that the staff was very friendly and tried to be accommodating, but management of the hotel is a fail. When we checked in we found a letter on the desk that they would be cleaning the carpets - starting on the top floor (we were on the first floor). At 8:00 while I was in the shower, the carpet cleaners knocked on the door and asked if we could be out by 8:30. We grabbed our stuff, went to breakfast and they were out of eggs, sausage and oatmeal. Off to Starbucks. Came back at 5pm to carpet that was wet for the next two days. We couldn't take our shoes off and the room was humid. The cleaning was scheduled for a weekend. Not great planning. Additionally we had wifi issues. I was unable to access it with my phone or my computer. The desk put me in touch with the IT people via phone, but the issue never resolved. I would think long and hard about staying in a Fairfield Inn again...especially without so much as an apology.

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