NH Milano 2

Loved this hotel, staff were really friendly and room was clean. We didn’t have breakfast but decided to add this 2 days, really easy to add on in the restaurant. Bus stop is right outside to get to/from the metro for travelling into Milan centre and details are on reception - super easy! A few bars/restaurants around the area, which in itself is really nice. Room was basic but comfortable beds and clean. Breakfast was standard for Europe holidays, topped up regularly and variety of choice - not a bad price to add on the day. We would recommend to anyone staying in Milan

Before my trip, I tried to retrieve my reservation information from their website, but it was very slow and didn't work. I then contacted them via email to confirm my reservation and indicate I would arrive late and wanted to guarantee my room. This was 48 hous before my trip, but I never got a response. The bedroom was alright, but the light system a bit tricky and unpractical. You need the bedroom key to turn on the light in the bathroom, but it turns it off in the bedroom. The hotel bar was closed, many of us were there for a trade show, so it was impossible to meet in the evening for business transaction ; first time I see this near a conference facility. Finally, we had a dinner with all the attendees from the trade show, for which we were charged 30 euros, it was a buffet, but all there was salads, a few slices of deli meat, and a fruit salad for dessert. No main course, no meat or vegs, and we we had to leave the room at 21h30 when we were not finished eating what little we'd found. Staff at the restaurant was rude. Reception personel was pleasant. I left one day early because of my bad experience with the dining event. I wil never go back to this place, typical of large hotel group who don't give a kopek about customer service ; it's all about a quick buck.