rohitr103
May 27, 2024
I found the property itself to be quite good. However, there are some areas where improvements could enhance the experience, especially for guests with pets. Firstly, I recommend allocating ground floor rooms to guests with pets. This would make it more convenient for pet owners to take their pets in and out, particularly in extreme weather conditions. Speaking of which, the room took a considerable amount of time to cool down due to the excessive heat. It would be a thoughtful gesture to turn on the AC before guests arrive to ensure a comfortable environment from the start. Additionally, the service was quite slow during my stay. The only staff member who provided excellent service and understood my needs was Pranav at the restaurant. Unfortunately, the front office staff were not very professional in handling situations. They often referred me to other people and suggested what I should have done, which was not helpful. While I like the place, these issues make me hesitant about future stays. For guests considering this hotel, it might be wise to manage expectations and be prepared for some inconveniences.