No doubt the general ambiance of this hotel is lovely and the staff make their best efforts to provide top notch service. Unfortunately, we visited after getting spoiled to the core by another 5 star property in Fiss, Austria that had better facilities, better room service, and was truly ski in and ski out. The Alpenroyal was a nice hotel. Having to take a shuttle (provided on demand and expeditiously) was not ideal, but the hotel made the most out if it's location. The outdoor pool was nice, but you couldn't swim per se to the indoor pool without having to get out of one and into the other. The indoor pool wasn't particularly appealing in its size or ambiance. Turn down service: We were a little surprised there was no chocolate, treat, or anything particulary special every night when the curtains were drawn and bed opened up for a good night's sleep. The food at the hotel was good. I don't think we will return though.