KNN Resort Mondulkiri Reviews

Response from Property: Dear Value guest. Greeting from KNN Resort Modulkiri. Thank you for taking the time to share your thoughts about your recent stay at KNN Resort. Your feedback is essential to us as we continuously strive to enhance the experience of our guests.We are delighted to hear that you found the location of our hotel to be pleasant and that you enjoyed the room. However, we regret that the decoration style did not meet your expectations. We understand that individual tastes may vary, and we appreciate your feedback on this matter.Regarding the pool, we apologize if it did not meet your expectations during your stay. While we do our best to maintain cleanliness, external factors such as nearby grass burning may have influenced its appearance. Rest assured, we will take your feedback into consideration as we work to ensure a more enjoyable experience for our guests in the future.We are sorry to hear that you were not fully satisfied with the breakfast options and the timeliness of the service. Your comments have been shared with our culinary team and management for review and improvement. We strive to offer a variety of menu options and ensure prompt service to all our guests, and we regret that we fell short of your expectations in this regard.Please accept our sincere apologies for any inconvenience or disappointment caused during your stay. We value your feedback and will use it to make necessary improvements to enhance the overall guest experience.Should your travels bring you back to KNN Resort we would welcome the opportunity to provide you with a more enjoyable stay. Please feel free to contact us directly if there is anything else we can assist you with.Warm regards,KNN Resort Team.

Response from Property: Dear Thirith,Thank you for taking the time to share your feedback regarding your recent stay at our KNN Resort We value your input as it helps us to continually improve our services and facilities.First and foremost, we sincerely apologize for any inconvenience you experienced during your stay. It is disappointing to hear that you encountered issues with maintenance and drainage congestion in the bathroom, despite bringing it to the attention of our receptionist. Please know that this is not the standard of service we strive to provide, and we are truly sorry for any discomfort or inconvenience caused.Regarding the hot water issue in the bathroom, we apologize for the inconvenience of having to shower in cold weather. Our maintenance team has been notified of this issue, and we are working diligently to resolve it as quickly as possible to ensure the comfort of our guests.On a positive note, we are delighted to hear that you found our staff to be friendly. Providing excellent customer service is one of our top priorities, and we are pleased that our team members made a positive impression during your stay.Once again, we apologize for the shortcomings you experienced and thank you for bringing them to our attention. Your feedback is invaluable to us, and we will use it to address any areas in need of improvement.If you have any further concerns or if there is anything else we can assist you with, please do not hesitate to contact us directly. We hope to have the opportunity to welcome you back to KNN Resort in the future and provide you with a more enjoyable experience.Warm regards,KNN Resort Team.

Response from Property: Dear Value Guest, Thank you so much for your great review, we are love to hear that you love your stay with us and our property meet your requirement. We will share this review team, I believed they must be very happy see Thank you so much for choosing our property and looking forward to seeing you soon in the near future Best Regard KNN Team