Joyce
September 5, 2023
No one was at check-in desk, rang bell for service may times !! Multi guest with problems, one employee that didn't know very much about the place, couldn't even tell you were the room was. 1st room i was given had 1 working light, tv broken.2nd room only had 1 bed, i booked 2 beds. Sent back to room 1 with the worker, in my car to fix the lights and tv, it was too far for him to walk to the room. Check in took over 1hour.
Parking lot very dark, and in wooded area, building door broken, anyone could walk in the room key door. All ice machines dont work but 1 for all of the rooms, walk a mile to get ice. NO!! Hot Water!! In all the rooms !! a crowd at check-in desk complaining, told , tough thats the way it is all the time. Room outlets didn't work!! , one outlet worked, in the room. I booked a handicap room, and told them when booking that i had medical equipment that needed charging, was told that most rooms had electrical problems. Talked to other guests, everyone had electrical problems, no hot water, waited 45 minutes for towels, just came to desk to get them selfs. Clerk keeped calling someone on the phone to get answers. Bathtub had no drain cover, could smell and see black sewer filth, if you dropped the soap... gone for ever, sink was the same way. Shower head was zipped tired to wall. Breakfast was pitiful, a homeless shelter would have been better. OVER CHARGED FOR WHAT YOU GOT FOR YOUR $$