Guest User
August 19, 2023
This is a hotel I returned to about 5 years ago because I liked the design, the food, and everything. When I arrived at the counter, there was a sign on the front above the counter that said the cafe lounge on the 2nd floor was in operation, so I asked my companion to look at the cafe lounge, and the staff member had an expressionless face and said that it is not currently in operation. Did you remove the sign?
Next to it, it said that breakfast was free. (Currently, we do not operate a formal breakfast, so it is just jam on bread.)
no! I paid 25,000 won more for breakfast. When I told them about the amount for breakfast the next day, they told me to call the travel agency because they said I would get the same amount?
The attitude of the service provider was so indifferent and so bad that it was shocking. Fortunately, the free breakfast ended too early, so I couldn't eat it. I called Trip.com and told them that a counselor would check with the hotel. But the hotel staff said something strange to the counselor. I complained because I couldn't eat breakfast on time. ~ No, if breakfast is free regardless of whether you eat breakfast or not, you can’t set a separate price for breakfast! The staff also said that it was a temporary operation that couldn't even be called breakfast. In the end, I received a refund of 12,000 won, but I didn't like it because they reduced the amount as they wanted, and they made me add to the payment amount without checking whether Larim Boutique and breakfast were provided. Please fix the reservation site quickly.
I don't know if it was the manager of Lalim Boutique or something, but it was so bad. There wasn't a single light next to the bed in the room, and the entrance had a hole in the ceiling with no lights at all, and it smelled like paint, so it was uncomfortable to sleep. All the good memories from before are gone. The view was good, so it was a comfort. This is it. This is the only place I can write a review, so I'm leaving it here.
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