The Grand Sumorum Reviews

The facilities and location is a super big plus! The gym faces the ocean and the hot bath is clean and well maintained by the aunties working there. Rated service low because hotel reception was a little unfriendly. It was pouring and we just needed an umbrella to run across to the main building but they said they could not lend us any, even for a short while. But that was just one staff member. The rest were friendly and helpful. Would recommend this place if you don’t mind travelling a distance from the airport upon landing.

The hotel is right next to the sea, super scenic, rooms are big and came with an ocean view. Hotel room had Nescafe Dulce Gusto machine with plenty of capsules which was a huge surprise for us. Love sipping Americano while viewing the sea. Hotel is really beautiful, comes with a nice library. They provided bottled water as well. There was a GS25 nearby. There is a restaurant called Olle Chinatown nearby which serves THE BEST TANGSUYUK (sweet sour pork). Give it a try. Shampoo, conditioner, body soap was from MALIN GOETZ. You definitely get a quality stay here.

I was very disappointed with this hotel and had been really looking forward to coming for a stay. I was not given the room I booked, 1 King bed and 1 Single, but was instead given 2 double beds and when I queried this, they said that they give out rooms randomly and was not able to give the room type I reserved (I don't get how this reason makes any sense) and that they could not do anything about it, no realllocation or recompensation etc.The hotel staff lacked knowledge about local public transport and nearby tourist sites opening times (I missed the sunrise at Seonsang Ilchulbong because they said that it was not possible to do and then when I arrived there in the morning, there were in fact people there before sunrise). They also gave wildly innacurate estimated travel times to various parts of Jeju. Housekeeping did a very poor job of making up the room (uneven beds, no new bathmat, didn't hoover) and ,when I came back to the hotel, I had to raise this with reception and they seemed completely unbothered. I booked in for 3 nights and ended up checking out a day earlier and when I arrived at the reception to do so, all they cared to mention was that there was no refund, they didn't even ask why I decided to leave early and how my stay was. I was looking forward to my stay here but left feeling really disappointed and like I was a nuisance for them to host and they didn't care about me at all. I would not recommend sadly.

My parents and I were worried a lot about where to stay on our Jeju trip, but they said this was their favorite place to stay on their Jeju trip. They said the room they gave us had the best view, was clean, and most of all, had a sitting area, so it was very comfortable. They said they wanted to come back again next time they go to Jeju Island. The only thing they regret is that the sign at the entrance is not visible, so you might miss it on the road. I think it would be better if they just improved the facilities a little.