In May 2024, I went to the COEX building in Gangnam District, South Korea for a meeting and stayed at the Gangnam 9 Hotel in South Korea.
We took an early flight on May 12th. However, on the evening of May 11th, when we returned to the room at around 10 o'clock, we found that the items I bought at oliveyoung (Watsons in South Korea) worth more than 1,000 yuan were missing (a very large bag with some skin care products neatly packed in it). We immediately called the front desk, and they said they would help us check the surveillance and call back. As a result, it was almost 12 o'clock and there was no reply, so we went downstairs to the front desk. He told us directly that he had checked the surveillance and found that the cleaner had taken it away and threw it as garbage. He had to compensate us directly, but he needed to report to the manager. We agreed to avoid trouble. As a result, when we went to check out the next morning, he said that the manager would not be able to go to work until 9 o'clock, and he still needed to confirm, and asked us for our email and bank account.
I couldn't contact them for the first two days after returning to China, and they didn't send emails. We still asked the tour guide in Korea to call and ask, and the result was that on the third morning, they replied to our email and said that they counted the garbage and did not find the discarded skin care products, so they could not compensate us. They also said that it was stated in the check-in agreement that they would not be responsible for lost items that were mistakenly placed as garbage (obviously a repeat offender). In the end, it could only be left unresolved.
******. It's really a rubbish hotel. Don't stay there. The price is so expensive. When I stayed there, the door lock was still broken. It could be opened directly from the outside. We stayed there for two days before we found out. If we were not used to locking the door from the inside, it would be really scary.
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Notes
1. When you leave the hotel, be sure to put the things you leave in the box, and don't give her any excuse to take them away. (I have a big bag of things, almost catching up with the size of my suitcase. I didn't expect that this bag of things could be lost and stolen from me openly)
2. Call the police directly if things are stolen. Theft in South Korea seems to be quite serious. You will get compensation at the time. Don't believe that you will cooperate with your compensation after you go abroad. (The whole process was basically promoted by us, and they kept delaying the time)
Original TextTranslation provided by Google