Anonymous User
May 8, 2024
This is a hotel that discriminates against Chinese people. There is no service in the guest rooms, and the attitude of the front desk is arrogant and unreasonable!
First, when we checked in, the front desk asked if we needed to clean the room every day. We clearly told them that we needed to clean it every day, but after staying for three days, only one of the two rooms was cleaned when we went out and happened to meet the room next to it. We went over and talked to the room aunt and she collected the garbage and changed the towels and water. No one cared about the other room for three days. We packed the garbage in bags and put it in a row along the trash can. On the morning of the third day after the second night, we specifically told the staff in the restaurant that we needed to clean and change the sheets. When we came back at night, we found that the room was still not tidied.
Secondly, the hotel breakfast. When booking a room, the order shows that there are two room rates with and without breakfast. Two of our group have the habit of getting up early to eat breakfast, so we booked one room with breakfast and one room without breakfast, but the hotel told them that they do not provide free breakfast. Breakfast is their simple work meal, which only has milk, sliced bread, cereal, eggs, bananas and instant noodles. So how is the room rate with and without breakfast defined?
Finally, about the issue of hotels discriminating against Chinese people. We were supposed to stay in this hotel for four days, but because the hotel was out of rooms for the fourth day when we made the reservation, we had to book another hotel for one day. After we explained to the hotel that we could not extend our stay without rooms, and showed the airport shuttle order that we had booked for the next day from their hotel to the front desk, a middle-aged male staff member still said in a rude and arrogant manner, "We have no obligation to look after your luggage since you don't live here, and the hotel is not responsible if your luggage is lost." He also said to another staff member in Korean that when we stored our luggage, they said very rude words like "hateful" and "let them take it away." I told the front desk, "It's okay, if the luggage is lost we will contact the police for help." Then the front desk went crazy, and two male staff members, a young man and the middle-aged man, rushed out and started to blast us and told us to get out. I The violin we brought was taken out from the front desk and piled directly on the luggage pile at the door. While I was complaining to Ctrip over the phone at the front desk, the middle-aged staff member kept asking me to get out in Korean and even insulted us in Korean. I asked him to explain in English what he meant by what he said in Korean, and directly cut out the Korean words he used to insult us. Then he found that I could understand him, and cursed us in a low voice when I wasn't paying attention. Finally, after my repeated questioning, he said that he scolded us because he thought we scolded him in Chinese. The young staff member also said that because the tone of the Chinese words sounded like quarreling and unhappy, and the attitude was not good, so they thought we were scolding. The behavior of these two people is really infuriating. As a store owner, they arbitrarily speculate and insult guests, bully foreigners who can't understand Korean, and even insult the Chinese tone. I will resolutely complain to the end and I will not pay a penny for the room!
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