I rarely give bad reviews. This hotel is much worse than the Conrad next door, with similar price and facilities, but the service is a million miles away. I didn't want to list the minor problems, but since I'm reviewing it, I'll mention them all. The bathtub is full of dust, there are only 2 bottles of mineral water, one coffee capsule is missing, and the small refrigerator is very noisy. All these together make people feel that the previous guest hasn't checked out yet and you're allowed to check in directly. These are not the key points, the main thing is the check-out time is 11 o'clock. I go to too many places every year, and I can't remember the check-out time of each country, but most of them are 12 o'clock, and if you take the initiative to call and say so, they will give you half an hour or an hour. This time I called at 10:40 to ask if it can be 12 o'clock, and they said no. I said 11:30 is okay, just take a shower, and they said they would give a reply. After 10 minutes, they called back and said, "No," and hung up directly. This is the trigger point of the whole process. All the unsatisfactory was magnified countless times by this "No". There was no extra sentence or word, just "No", Korean **.
Original TextTranslation provided by Google