Lotte Hotel Seoul

I recently had an unfortunate experience at Lotte Hotel Seoul in Korea, which I feel compelled to share. From the outset, the staff were notably rude and lacked emotional intelligence. Despite the hotel's grand scale and luxury status, the personnel failed to provide even basic levels of courtesy and service. This was evident when I arrived at 6 am to an empty lobby, yet still received no meaningful assistance from the concierge or receptionists. Instead, I was repeatedly directed to the bell desk for any inquiries, a stark indication of the staff's unwillingness to help or address guest questions. Adding to the frustration, the hotel's check-out policy is strictly enforced at 11 am. When I requested a slight extension or assistance, my requests were dismissed without consideration. The indifferent attitude of the staff made it clear that guest satisfaction was not a priority. The hotel's sheer size and vast lobby, while visually impressive, contributed to a lack of personalized service. The impersonal a**osphere did not justify the high prices paid for accommodation. The reception and concierge services were particularly disappointing, consistently providing the same unhelpful response. Ultimately, the lack of assistance and poor service led me to move to the neighboring Le Meridien, a five-star hotel where I received the attentive and professional service one would expect at this level of accommodation. Based on my experience, I would not recommend Lotte Hotel Seoul to travelers seeking a welcoming and responsive service environment.

excellent service

Perfect hotel for our first time in Seoul. Staff and customer service were first class. Hotel facility was amazing!

Nearby myeongdong shopping area. Hotel is attached to the mall and duty free shop. Breakfast spread is amazing with lots pf choice.