Hotel Skypark Central Myeongdong

Xenophobic hotel Deputy Duty Manager : ********************. Ruined holiday experience. Take note!!! Room might have window. ****BUT the window is facing the wall of another wall (＜1m away) without view at all**** I approached Mr. ***** to request a replacement room as the one I had booked, labeled as a 'Cityview' room, lacked any windows. Despite my explanation, Mr. ***** adamantly insisted that I had checked in late, using this as justification for the unavailability of other rooms. Furthermore, instead of addressing my concerns professionally, Mr. ***** proceeded to engage in a distressing confrontation that lasted for approximately 40 minutes. During this altercation, Mr. ***** made several troubling remarks and actions, which I feel compelled to highlight: Mr. ***** accused me of being a "scammer" to the hotel, and even went as far as to show me the 'official booking' on Agoda, claiming it did not guarantee a 'Cityview' room. He proceeded to disparage the booking agency, Trip.com, labeling them as "scammers." Shockingly, Mr. ***** made derogatory remarks about my country, X, stating that "You from X are so disappointing to be a scammer." Such xenophobic comments have no place in the hospitality industry, especially coming from a hotel staff member. Feeling threatened and unjustly accused, I requested assistance from Mr. ***** to involve the authorities by calling the police. However, he callously refused to provide any assistance, exacerbating the distressing situation. The following morning, when I approached the front desk to check out, Mr. ***** was once again present. Despite my attempt to greet him politely with a "Good morning," he responded with a disdainful snort, further displaying his unprofessional conduct. It is deeply concerning that an individual with such apparent xenophobic tendencies and a lack of temperament for managing guest relations holds a position of authority within your establishment. Mr. *****'s behavior not only tarnishes the reputation of Skypark Central but also undermines the trust and comfort of guests, particularly those from diverse backgrounds.

Great location. In the heart of it all. We would definitely book again.

Good service, food delicious