The Shilla Seoul Reviews

Stayed 5 nights, room no. 1520. The pros are location, near the subway station and the hotel has a shuttle bus to get you there. The view from the room is good, facing the Nan Shan. The out room jacuzzi is fantastic The service from the front door and facilities are good especially the front door staff called "Dustin Lee", he behaved professionally and friendly which made me feel I really was a guest in your hotel. The Cons: The room was a bit shabby and outdated, also the closet couldn't close properly. The hotel lobby will always be crowded as different kinds of people get there, which annoys me. Also, I had a worse experience at my check-out, the receptionist asked me if it was okay with my stay, I said the lobby was crowded and chaotic which made me feel uncomfortable, but she said she didn't know what is "chaotic", I don't know what that means and I spelt to her, she behaved a bit cool and unfriendly, and the concierge staff next to her told her what is "chaotic", I think she is unprofessional and a bit rude. Also, last Saturday morning(22nd Feb), a couple took some wedding photos in the hotel lobby, and all the guests couldn't cross the lobby to the front door, I understand that it was the most memorable day for them, but the lobby is for all hotel guests, which may be made all hotel guests feel uncomfortable and inconvenient, I think the management should have done some arrangement for that to minimize the situation like that. Overall my stay was so-so, hope next time stay will be better as we go to Seoul quite often.

If you have the budget, highly recommend visiting the Shilla in Seoul. The service was excellent and the staff is thoughtful and professional. Only nitpick is the location is not as convenient as some other hotels, but you may want to spend most of the time on property anyway (there is a connected shilla duty free if you are in a spending mood) Pro tip: their restaurants are often booked so be sure to book in advance. Check their pastry shop for limited time items. Check out their bingsu and parfait creations in the library.