Mara Serena Safari Lodge
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Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Serena
Mara Serena Safari Lodge
Lodge
Health Protected
The Mara Triangle Conservancy, Maasai Mara Game Reserve, Serena, Narok 00200, Kenya
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With a stay at Mara Serena Safari Lodge in Maasai Mara, you'll be 1.6 mi (2.6 km) from Mara River and 11.8 mi (19 km) from Maasai Mara National Reserve. This luxury lodge is 13.4 mi (21.5 km) from Oloololo Gate and 27.1 mi (43.7 km) from Musiara Gate.Show More
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4.5/5Great·Cleanliness: 4.5
All 50 Reviews
Amenities
Outdoor Swimming PoolSpaMassage RoomFitness RoomPrivate ParkingFreeAirport Pick-up ServiceAirport Shuttle ServiceBarRestaurantMeeting Room
All Amenities
Surroundings
Landmarks: Mara Triangle
(430m)
Landmarks: Kuni Beach Wildebeest crossing
(3.9 km)
Landmarks: Kaburu Wildebeest crossing point
(4.5 km)
Map
Rooms
Guest Reviews
Trending Questions
Policies
Services & Amenities
4
Standard Room Non smoking
1 King bed or 2 Single bed
Has window
Non-smoking
Private Bath
Electric Fan
Private Toilet
Mosquito Net
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1
Standard king Room
1 King bed
Has window
Private Bath
Private Toilet
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3
Suite
1 King bed
Has window
Private Bath
Private Toilet
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Guest Reviews(50)
4.5/5
Great
Verified Reviews- Cleanliness4.5
- Amenities4.5
- Location4.5
- Service4.5
James
January 27, 2024
Heard of elephants, hippos can be seen from the pool area. Amazing views.
Passenger49494220601
April 12, 2024
We spent 3 days at the lodge and positioning and kids activities was why I picked it. The positioning was fantastic, set up on the hill so you had a fantastic panoramic. Aside from the pool there is a play room for younger kids but it would have been nice to have a garden area to kick a football. The food was good and the chefs very accommodating but all basic buffet and it worked! I used the spa and enjoyed my massage and the view from the room was amazing. The disappointment was the size of the rooms but I’d read this before and with 3 beds in we were lucky we had such long game drives that we didn’t have much rest time in our rooms!
Guest User
April 6, 2024
Amazing location and views on a hill overlooking the Masai Mara, stunningly beautiful setting and even the best pictures can't quite capture it accurately. Worth staying there just for the sunrises! We loved staying on this side of the Masai Mara for a couple days with unique and beautiful topography. This is a wonderful lodge and we had a great experience. Nearly all staff were friendly and provided great customer service, the rooms have amazing views and the beds were very comfortable. The food was delicious and the wide array of options was very helpful.
nogat2016
March 18, 2024
Couldn't be better. The Mara Serena is beautiful itself and offers breathtaking views of the Mara and the Serengeti from each and every room, lobby, terrace and the pool. Natural beauty is everywhere. In addition, the food is consistently excellent, the staff generous and very helpful, the amenities lovely. In addition to all the classics, the bar offers some great local drinks.
Guest User
April 3, 2024
It's more a 2.5 stars. Rooms really beautiful but too small and too hot! Even with the fans, the temperature is too high. Outside it was cool and pleasant in the evening and at night, but the rooms was overheating. The lobby at the entrance really beautiful as well, but then there is a cage with a few rabbits and chicks that clearly are in distress and no explanation as to why they're kept there. Food was fine, but service was really slow and for breakfast we kept asking for milk and butter but it never came. We had to literally get the butter from another table. Staff are ok, but not as friendly as in the other places. The view is stunning. In general, this is not a place if you want a more authentic Kenyan experience. Unfortunately it looks like any fancy hotel you find in Europe or other western countries. Of course the view is better (landscape wise), but that's it really.
Guest User
April 2, 2024
Our son got sick the night before our trip but we decided to still proceed with our travel plans. First issue, we assumed being a 5 star hotel we would at least have a mini fridge to store his antibiotic. Front office staff David looked at us like we were asking for a trip to the moon when we requested for one. He was extremely lacking of empathy the whole time we were there and I made sure to tell him that. The nurse was amazing! So were the kitchen staff Anne and Diana who graciously accommodated us even when our son would vomit countlessy after every meal in the dining area. We had to cut our trip by a night because of the sickness and requested whether we would get a redeemable voucher for any other Serena establishment given my husband is a Serena member. David again was very unkind with his delivery that it’s against company policy😏 He left a very bad taste from the minute we checked in to the second we checked out. We can confidently say that we will not be visiting this establishment or recommending it to anyone.
Guest User
March 30, 2024
Very good resort, efficiently run, extremely courteous staff, great food and an overall very professional experience. I would recommend this to anyone to show what a well run hospitality location should look like. Dining room staff were excellent - and also very kind to our six year old son and his food needs.
IMDAD
December 12, 2023
We had an excellent stay at Mara Serena Lodge in Masai Mara game reserve.
Thoroughly enjoyed ourselves, from the staff to the game drives all were excellent
Thank you to all the teams .
Tha
Guest User
March 4, 2024
I have been trying to book with Mara Serena for the last 10 (!!!) days, however, I am shocked and surprised by the slow response. After the first couple of emails which were prompt enough, the booking team has been very slow in responding. This has put me in a tough spot since I needed to book my flights etc once my accommodation gets confirmed. For travellers from across the world, I would have expected Mara Serena to be more prompt in this. Disappointing!
Property Policies
Check-in and Check-out Times
Check-in: 12:00–17:30
Check-out: 10:00–11:00
Front desk hours: [Mon-Sun]06:00–24:00
To check in, provide the following 3 days in advance: their flight information, their check-in time
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
StyleBuffet
| Age | Fee |
|---|---|
Adult | Contact hotel |
Additional breakfast fees are not included in the total and need to be paid at the property.
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Health Protected
Quite Clean
- 4.5/5
Cleaning & disinfecting
- Rooms are disinfected between stays
Property Description
- Number of Rooms: 65
With a stay at Mara Serena Safari Lodge in Maasai Mara, you'll be 1.6 mi (2.6 km) from Mara River and 11.8 mi (19 km) from Maasai Mara National Reserve. This luxury lodge is 13.4 mi (21.5 km) from Oloololo Gate and 27.1 mi (43.7 km) from Musiara Gate.
You can experience a safari, and enjoy an outdoor pool and a fitness center. Additional features at this lodge include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy a meal at the restaurant, or stay in and take advantage of the lodge's room service (during limited hours). Meet other guests and eat at the complimentary reception. Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available on request), and free self parking is available onsite.
Make yourself at home in one of the 74 guestrooms. Rooms have private balconies. Complimentary wireless internet access is available to keep you connected. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and designer toiletries.
You can experience a safari, and enjoy an outdoor pool and a fitness center. Additional features at this lodge include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy a meal at the restaurant, or stay in and take advantage of the lodge's room service (during limited hours). Meet other guests and eat at the complimentary reception. Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available on request), and free self parking is available onsite.
Make yourself at home in one of the 74 guestrooms. Rooms have private balconies. Complimentary wireless internet access is available to keep you connected. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and designer toiletries.
Services & Amenities
Most popular business facilities
Outdoor Swimming Pool
SpaAdditional charge
Massage Room
Fitness Room
Private ParkingFree
Airport Pick-up ServiceAdditional charge
Airport Shuttle ServiceAdditional charge
Bar
Restaurant
Meeting RoomAdditional charge
Children's Pool
Wi-Fi in Public Areas
Outdoor Swimming Pool
Spa
Fitness Room
Bar
Restaurant
Meeting Room
Restaurant
Restaurant
No additional info available
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