Guest User
June 5, 2024
I’m an experienced traveler and have stayed in hotels all over the world. As you can see from my profile I have contributed over 100 reviews on Trip Advisor and I always try to give a balanced opinion, a positive one if it all possible. Here I review the Alua Gran Camp de Mar Mallorca. We stayed from 27th May 2024 all-inclusive for one week and unfortunately our holiday started off with a negative. I booked the holiday with Jet2 and reserved two superior front facing sea view rooms and paid the premium price for those rooms, I have the official letter of confirmation with me here. Unfortunately on arrival we were bumped out of those rooms with a lame excuse about their booking system being faulty. I didn’t believe that for a minute. The check-in lady then mentioned a hotel in Magaluf but I had no intention of staying there. She then looked on her system and found us two more basic rooms 435 & 436 with a side sea view in a dark overlooked corner in the shady western block. To be honest the rooms were in a rubbish position, probably two of the worse rooms in the hotel, but better than staying at Magaluf. We were offered two bottles of Cava as compensation but I passed on that. I spoke with the Jet2 rep about this and she said it was the hotels decision as Jet2 had made the booking in good faith and it was officially confirmed as per the letter and we should have been given those rooms, that was the contract. In the past I have had frank discussions with general managers of hotels about any issues, but as we were only here for a week I just didn’t want to spend the time. And it was our first holiday away as a family since I lost my wife so I wanted to keep things calm. But having paid Jet2 around £5200- for a week’s holiday for four people I was bitterly disappointed as to how we were treated by the hotel. I would expect a much higher standard from a 4* establishment. On a more positive note, apart from the problem with the rooms, we did enjoy the hotel and would certainly like to stay here again if this issue can be resolved to my satisfaction. The buffet restaurant is huge, the booze and soft drinks can be found at either ends of the room. Beer and Sangria on tap and abundant bottles of wine, red white and rose nearby. Just help yourself. At breakfast the coffee and juice machines are dotted here and there around the restaurant. The breakfast service ends at 10am but another smaller restaurant next to the main one then opens until 12 for late risers. The food is very nice, a really big selection something for everyone. At the main servery there are two griddles where the chefs cook up fish on one and meat on the other. Opposite across the room there is a smaller servery where they do different specials each day. We enjoyed the variety and really enjoyed the tapas evening. There is a dress code for the evening meal but it is ignored and not enforced. You can dress up if you wish and a lot of the women do and look very nice. A lot of the men wear s