Grand Mercure Hotels in Shanghai

Overall, the room offered excellent value for money. I really liked the charming retro decor – it's clear a lot of care went into the design. Having a smart toilet, a kitchenette, and a washing machine made it feel very well-equipped for longer stays. The breakfast was a definite highlight; it used high-quality ingredients, offered a great mix of Chinese and Western options, and they even focus on sustainability, which is a nice touch. The staff were also very friendly and provided great service. On the downside, there was a noticeable musty smell in the room, which was quite strong. We also spotted a few minor cleanliness issues, like dirty windows that made it hard to clearly enjoy the view outside. Lastly, the shower pressure was quite weak.

My stay at the Mercure Hotel Thumb Plaza was a wonderful surprise! The hotel boasts an elegant and sophisticated ambiance. The lobby is tastefully decorated in a minimalist yet chic style, and the hallways are carpeted with plush rugs, offering excellent sound insulation. The rooms feature soft lighting and expansive views from the windows, making you instantly feel relaxed. The service was impeccable, attentive from check-in to check-out. The front desk staff were friendly and efficient, and they proactively offered information about nearby facilities. The rooms were spotlessly cleaned daily, and requests for extra items were handled promptly – their professionalism shone through in every detail. The facilities are also excellent. The king-sized bed in the room was soft and comfortable, and the toiletries were of good quality. It offers fantastic value for money, and I'll definitely choose to stay here again on my next visit!

The central air-conditioning in the room does not cool. The weather in Shanghai warmed up around March 23. The air-conditioning outside the room and the reception hall was cooler than the room. The hotel management should review and observe every day. Maybe you can try it yourself. Everyone feels different temperatures. Guests should be able to freely choose cooling or heating instead of leaving them with no choice. The central air-conditioning in the room does not cool. The weather in Shanghai warmed up around March 23. The air-conditioning outside the room and the reception hall was cooler than the room. The hotel management should review and observe every day. Maybe you can try it yourself. Everyone feels different temperatures. Guests should be able to freely choose cooling or heating instead of leaving them with no choice.