Aio Hotel (Shanghai Bund Nanjing Road Pedestrian Street) Reviews

Response from Property: Thank you very much for your affirmation of the geographical location of our hotel, and we regret to hear some of the problems you encountered during your check-in.Regarding the old hotel you mentioned and the smell of smoke, I will immediately feedback to the relevant departments and arrange personnel to inspect and deal with it. We will strengthen the cleaning and ventilation of the guest rooms to eliminate the smell of smoke as much as possible and provide you with a comfortable accommodation environment. At the same time, we will also consider updating and transforming the hotel facilities to improve the overall accommodation experience.I apologise for what happened to you and thank you for your feedback. We will listen carefully to your opinions, constantly improve and perfect our services, and provide every guest with a better and more comfortable accommodation experience. If you need any help or further solutions, please feel free to contact us. Looking forward to your next visit. We will make up for this shortcoming with practical actions and strive to win your satisfaction.

Response from Property: Thank you for your affirmation. We have been committed to providing guests with a convenient location and a comfortable accommodation environment. Looking forward to your next visit and wish you a happy life!

Response from Property: Thank you very much for your detailed feedback. I will make improvements based on the issues you mentioned. Regarding room facilities, we will consider adding some convenient facilities, such as luggage racks, etc. to facilitate guests to place their luggage. At the same time, we will also strengthen ventilation and cleaning of the floors to ensure the elimination of odors and provide you with a comfortable accommodation environment. Regarding the sound of water dripping in the bathroom and the hygiene of e-sports equipment, I will immediately report it to the relevant departments and arrange maintenance and cleaning work to ensure that the problems are solved. Thank you very much for your affirmation of the hotel's location and the Thai food you recommended. We will continue to work hard to improve service quality and provide every guest with a more high-quality and considerate accommodation experience. Looking forward to your next visit!

Response from Property: Thank you very much for your review of our hotel. Your feedback is very important to us. Regarding room facilities, we will continue to monitor and evaluate them to ensure they meet our guests' basic needs and expectations. At the same time, we will also consider gradually updating and upgrading the facilities to enhance our guests' accommodation experience. Regarding hygiene, we will continue to maintain high standards of cleaning and disinfection to ensure that every room is clean and tidy to provide guests with a comfortable accommodation environment. When it comes to the environment, we understand your expectations. Although there may still be some shortcomings in the current environmental aspect, we will continue to work hard to improve and enhance the overall environmental quality. At the same time, the hotel is surrounded by convenient transportation and complete supporting facilities such as shopping and dining. We will continue to strengthen cooperation with surrounding merchants to provide guests with more convenient services. Regarding service, although you have only stayed for one day, we will continue to work hard to improve service quality and ensure that every guest can feel our enthusiasm and thoughtfulness. Whether it's front desk reception, housekeeping or other needs, we strive to meet our guests' expectations. We look forward to your coming again in the future and believe that our improvements and efforts will bring you a more pleasant stay. If you have any additional questions or need assistance, please feel free to contact us. Wish you a happy life!

Response from Property: Thank you very much for your valuable feedback about our hotel. Indeed, there are many hotels around for you to choose from, and we are honored that you chose us. Regarding the room issues you mentioned, we will carefully check and improve them to ensure a comfortable and clean accommodation environment for every guest. At the same time, we will also enhance our understanding of the surrounding environment and provide you with more convenient information. We look forward to your next visit and we will continue to work hard to provide you with better service and experience.

Response from Property: The hotel's reply: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, we will inform the relevant departments to improve the quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!

Response from Property: Dear guest: Hello, thank you for choosing us. Shanghai Aio E-sports is very grateful for your love and recognition. We are committed to providing good service and implementing the service system. We are very happy that you have a satisfactory stay with us. It's our pleasure. We will continue to work hard and make continuous progress! Looking forward to seeing you next time!

Response from Property: Dear guest: Hello, thank you for choosing us. Shanghai Aio Esports is very grateful for your love and recognition. We are committed to providing good service and implementing the service system. We are very happy that you have a satisfactory stay with us. It's our pleasure. We will continue to work hard and make continuous progress! Looking forward to seeing you next time!

Response from Property: Dear guest: Hello, thank you for choosing us. Shanghai Aio Esports is very grateful for your love and recognition. We are committed to providing good service and implementing the service system. We are very happy that you have a satisfactory stay with us. It's our pleasure. We will continue to work hard and make continuous progress! Looking forward to seeing you next time!

Response from Property: Dear guest: Hello, thank you for choosing our Shanghai AO E-sports Hotel. Thank you very much for your love and recognition. We are committed to providing good services and implementing the service system. We are very happy that you have a satisfactory stay here. It is our honor. We will continue to work hard and make continuous progress! Looking forward to seeing you next time!

Response from Property: Dear guest: Hello, thank you for choosing us. Shanghai Aio E-sports is very grateful for your love and recognition. We are committed to providing good service and implementing the service system. We are very happy that you have a satisfactory stay with us. It's our pleasure. We will continue to work hard and make continuous progress! Looking forward to seeing you next time!

Response from Property: Dear guest: Hello, thank you for choosing us. Shanghai Aio E-sports is very grateful for your love and recognition. We are committed to providing good service and implementing the service system. We are very happy that you have a satisfactory stay with us. It's our pleasure. We will continue to work hard and make continuous progress! Looking forward to seeing you next time!

Response from Property: Dear guest: Hello, thank you for choosing us. Shanghai Aio E-sports is very grateful for your love and recognition. We are committed to providing good service and implementing the service system. We are very happy that you have a satisfactory stay with us. It's our pleasure. We will continue to work hard and make continuous progress! Looking forward to seeing you next time!

Response from Property: Dear guest: Hello, thank you for choosing us. Shanghai Aio E-sports is very grateful for your love and recognition. We are committed to providing good service and implementing the service system. We are very happy that you have a satisfactory stay with us. It's our pleasure. We will continue to work hard and make continuous progress! Looking forward to seeing you next time!