Vienna International Hotel (Shanghai Pudong Airport) Reviews

Response from Property: 非常感謝您的點評，維子們激動萬分呢。正如您所體驗到的，當中每一個細節上都傾注了小維家各位夥伴的不懈努力與用心，能看到您的肯定，維子們就差熱淚盈眶了，喜歡就要常來哦，小維們勵志為您提供更優質的服務呢，祝您生活愉快~~

Response from Property: 尊敬的賓客：讀到您的留言，我的心一下子沉了下去，久久不能平靜，首先，請允許我代表酒店，向您鄭重道歉。您描述的前台場景，都嚴重越過了我們服務的底線。我們已經在第一時間調取了早上的監控錄像，並對相關同事進行了單獨約談。由於語言差異、造成溝通不暢，給您造成很大的誤會和傷害，這個也嚴重的違背了我們一直以來的服務初衷，語言溝通不暢這個不是理由，我們對每一個賓客的承諾是提供有温度的服務。我特別在意您提到“多年來一直覺得這家酒店熱情好客”——這句話讓我們既羞愧又心痛。您用無數個過往的美好瞬間，給了我們一次彌足珍貴的改正機會。即使您已決定不再入住，我們也懇請您能通過私信或郵件（[郵箱地址]）告訴我更多細節，哪怕衹是為了讓我能親口對您説一聲“對不起”。您的大度與剋制，我們都看到了。願您接下來的旅途，被温柔以待。

Response from Property: 一路相隨，才有了一路的歡聲笑語，一路相伴，才有了一路的温馨浪漫；一路相護，才有了一路上的温情無限。感恩有你，維子的生命中出現了許多感動。

Response from Property: 尊敬的貴賓，感謝您的點評，您能用“性價比高”這麼高的評價來評論我們酒店，我們很是欣慰，我們會繼續努力做到更好，期待您的再次光臨，祝您生活愉快！

Response from Property: 去了不同的地方，看了不同的風景，知道了不同的事，感悟了不同的人生~~~我們一直在旅行，一直在旅行中尋找一場美麗的遇見，能夠陪我們經歷一段特有的記憶~~~小維很開心遇見您，也很開心陪您在這個城市有這麼一份温暖的記憶，親愛的朋友，常回家看看哦~~~

Response from Property: 維也納酒店是一個富有唯美古典的酒店，以古典的風格、温馨體貼的服務向客官展示酒店的獨特魅力。客官的鼓勵是對酒店最大的支持和鼓勵，我們會用心服務好每一位家人，期待和您的下次相遇。

Response from Property: Thank you for your review. We are very sorry that we were unable to provide you with a good stay. We immediately held a meeting to discuss the issues you raised and conducted additional training for our housekeeping and front desk staff. We sincerely apologize for the unpleasant experience. Please trust us; we will make improvements in soundproofing, service, and efficiency in the future. We look forward to your next stay to see our changes. We wish you a pleasant stay.

Response from Property: Thank you for your review. We are very sorry that we were unable to provide you with a good stay. We immediately held a meeting to discuss the issues you raised and conducted additional training for our housekeeping and front desk staff. We sincerely apologize for the unpleasant experience. Please trust us; we will make improvements in soundproofing, service, and efficiency in the future. We look forward to your next stay to see our changes. We wish you a pleasant stay.

Response from Property: Thank you sincerely for your recognition. Our location is conveniently located near the airport, the price is reasonable, the rooms are spacious, and you won't feel the noise of airplanes taking off. We offer 24-hour free airport pick-up service, and the breakfast has more than 30 options to choose from. The stay is comfortable and perfect for transit guests. We look forward to your next visit and wish you a happy day!

Response from Property: Dear Valued Guest, Thank you for taking the time out of your busy schedule to share your stay experience and provide positive feedback. Your encouragement is our motivation. The breakfast offers a variety of choices. There is a self-service printer in the lobby, and a Shanghainese restaurant is nearby. The hotel is well-equipped with facilities including a free laundry room and gym. It's a 20-minute drive from Disneyland, and there's a scheduled shuttle service to Disneyland. We will continue to provide the best service to every guest and look forward to your next stay. Guest satisfaction is our shared goal. All staff at Vienna Pudong Airport Hotel wish you all the best!

Response from Property: Dear Valued Guest, Thank you for taking the time out of your busy schedule to share your stay experience and provide positive feedback. Your encouragement is our motivation. The breakfast offers a variety of choices. There is a self-service printer in the lobby, and a Shanghainese restaurant is nearby. The hotel is well-equipped with facilities including a free laundry room and gym. It's a 20-minute drive from Disneyland, and there's a scheduled shuttle service to Disneyland. We will continue to provide the best service to every guest and look forward to your next stay. Guest satisfaction is our shared goal. All staff at Vienna Pudong Airport Hotel wish you all the best!

Response from Property: Dear Valued Guest, Thank you for taking the time out of your busy schedule to share your stay experience and provide positive feedback. Your encouragement is our motivation. The breakfast offers a variety of choices. There is a self-service printer in the lobby, and a Shanghainese restaurant is nearby. The hotel is well-equipped with facilities including a free laundry room and gym. It's a 20-minute drive from Disneyland, and there's a scheduled shuttle service to Disneyland. We will continue to provide the best service to every guest and look forward to your next stay. Guest satisfaction is our shared goal. All staff at Vienna Pudong Airport Hotel wish you all the best!