The Middle House

The Middle House Reviews

The Middle House

No. 366 Shi Men Yi Road, Jing'an District, Shanghai, ChinaView Hotel Details
The Middle House
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The Middle House Guest Reviews

4.6/5
Very Good
783 review
Verified reviews
Location4.6
Amenities4.5
Service4.5
Cleanliness4.6
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All reviews(783)
Positive reviews(743)
Reviews with photos/video(232)
Well designed(104)
Great location(103)
Delicious breakfast(70)
Friendly front desk staff(52)
Convenient for shopping(29)
Great swimming pool(21)
Well decorated(13)
Excellent room layout(7)
Negative reviews(40)
WendyLam_
Studio 60
Stayed in May 2024
Solo travelers
11 review
5.0/5
Outstanding
Posted on Jun 9, 2024
Had a nice stay at The Middle House. I like the design of the hotel and had a pleasant stay here.
6/8
Response from Property: Dear valued guest,We are thrilled to hear that you had a pleasant stay at The Middle House and appreciated our unique design. Our team strives to create a comfortable and memorable experience for all our guests, and your positive feedback is a testament to our efforts.We look forward to welcoming you back in the near future. Thank you for choosing The Middle House, and for taking the time to share your experience with us.
Guest User
Studio 70
Stayed in Jun 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jun 6, 2024
A luxury experience
Response from Property: Dear valued guest,Thank you for taking the time to share your experience with us on this platform. We are thrilled to hear that you found your stay to be a 'luxury experience'.Our team strives to provide exceptional service and create memorable experiences. It is always gratifying to receive such wonderful feedback.We look forward to the opportunity to welcome you back in the near future.
Guest User
Studio 90
Stayed in Jun 2024
Business travelers
2 review
2.7/5
Posted on Jun 17, 2024
Rooms were old but well maintained. Location is good and convenient as it’s close to a high end mall Only complaint was the service on food You asked for toast to accompany your omelette and they give you two very small slices of bread, each sliced into three pieces. They give you like a teaspoon of jam inside a recycled bottle. Their “fresh” orange juice for 3 successive days were off When I ordered roast chicken they give you skinless boiled chicken with four giant bowls of rice good for a family of 6. They don’t seem to understand the difference between “roast” and “boiled”. So stay in the hotel but better not to order room service.
Response from Property: Dear Guest,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our location convenient and our rooms well-maintained.However, we're truly sorry to hear about your experience with our room service. We strive to provide our guests with the highest quality of food and service, and it seems we fell short during your stay. Your comments regarding the toast, jam, orange juice, and the roast chicken have been noted and will be shared with our culinary team for review and improvement.We appreciate your candid feedback as it helps us identify the areas we can improve the guest experience. We hope to have the opportunity to welcome you back in the future, and we assure you that we will do our best to serve you better.
Kneeling Archer
Studio 50 Twin room
Stayed in Jun 2024
Couples
2 review
5.0/5
Outstanding
Posted on Jun 3, 2024
One of the best hotels in Shanghai. Great designs, comfortable beds, and enthusiastic service. Central location beside a mall is a plus and Grey Cafe is a bonus!
Response from Property: Dear Valued Guest,Thank you for sharing your wonderful experience with us on social media. We're thrilled to hear that you consider us as one of the best hotels in Shanghai. Your kind words about our design, comfort, and service truly mean a lot to us.We're also delighted that our central location and the Grey Cafe added value to your stay. We strive to provide our guests with not just a place to stay, but a memorable experience.We look forward to welcoming you back soon for another exceptional stay.
Guest User
Studio 60
Stayed in Jul 2024
Other
7 review
5.0/5
Outstanding
Posted on Aug 5, 2024
Very enjoyable experience I like the hotel very much. Will be staying here again
Response from Property: Dear valuable guest, Thank you very much for sharing your experience with the Ctrip community. We are glad to hear your getaway was surrounded by care and the little details that made you feel valued. We hope to see you back in the near future and will take special care of you and your friends again.
Guest User
Studio 50 King room
Stayed in May 2024
Solo travelers
2 review
3.0/5
Posted on Jun 13, 2024
The hotel is getting old, like my room floor was cracked. Whenever I walked into the dressing room, the noise was annoying. The facilities also very old , especially the sauna room and swimming pool. Service was so so. Everything is below average, given I’m paying the price to stay at the so called renowned hotel. I would never come back here again.
Response from Property: Dear valued guest,We sincerely apologize for the inconveniences you experienced during your stay. We understand that our facilities did not meet your expectations and we are truly sorry for any discomfort caused. Your feedback is crucial for us to improve our services and facilities.We will report to related department improve our facilities, including the sauna room and swimming pool, to ensure a more comfortable and enjoyable stay for our guests. We are also working on staff training to improve our service quality.We hope you will reconsider your decision and give us another chance to serve you better. We are committed to providing our guests with the highest standards of service and facilities.Thank you for your feedback. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. Thank you for staying with us. Hope to welcome you back again next time.
Guest User
Studio 50 King room
Stayed in Mar 2024
Business travelers
2 review
4.5/5
Great
Posted on Mar 23, 2024
Wonderful City Hotel, a kind of Soho House for Shanghai, just missing a business center and hang-out place. Wonderful Pool, Suana, and Steam, good Italian Gourmet. Service pending on the staff some are excellent and some staff members they found on the slams of Shanghai better not to mention those.
Response from Property: Dear valuable guest, Thank you very much for sharing your experience with the Ctrip community. We are glad to hear you like our Pool, Suana , steam and restaurants. and sorry for the convenience caused on missing business center. We hope to see you back in the near future and will take special care of you and your friends again.
Guest User
Studio 50 King room
Stayed in Jan 2024
Couples
4 review
4.2/5
Very Good
Posted on Jan 23, 2024
Design of rain shower kind of stupid because the handles are way behind the shower. It is impossible not to get rained on while trying to figure out the handles
Response from Property: Dear valuable guest, Thank you very much for sharing your experience with the Ctrip community. We are sorry to hear the convenience caused. We will work with related department on this. And thank you again for your comments. We are looking forward to welcoming you back next time. Thank you for choosing The Middle House Shanghai!
Ivan Yang
Connected Room
Stayed in Feb 2024
Family
1 review
5.0/5
Outstanding
Posted on Feb 16, 2024
Amazing room, great location and friendly staff. The Breakfast was also a highlight.
Response from Property: Dear valuable guest, Thank you very much for sharing your experience with the Ctrip community. We are glad to hear your getaway was surrounded by care and the little details that made you feel valued. We hope to see you back in the near future and will take special care of you and your friends again.
Guest User
Studio 50 King room
Stayed in May 2023
Couples
2 review
4.5/5
Great
Posted on May 14, 2023
Great experience at the Middle house! Tasteful design with clean, spacious rooms and awesome maxi bar! Beers milk water coconut juice sweets are all free! (Wine and champagne are not though). Staff are nice and accommodating with high attention to detail. Remember to check out the inconspicuous Bluetooth speaker under the TV and also the swimming pool area as well!
6/9
Response from Property: Thank you very much for sharing your experience with the Ctrip community. We are glad to hear your getaway was surrounded by care and the little details that made you feel valued. We hope to see you back in the near future and will take special care of you and your friends again.
Kellyippy
Studio 60
Stayed in Dec 2023
Family
4 review
5.0/5
Outstanding
Posted on Dec 26, 2023
Good Christmas Holiday with the middle house , very nice stuff !
Response from Property: Dearest guest, Thank you for taking time to give us a compliment, we will keep going up! Hope to see you soon back to "our house". Kind regards, Edwin Director of Guest Experience
Guest User
Studio 60
Stayed in Aug 2023
Solo travelers
32 review
5.0/5
Outstanding
Posted on Aug 20, 2023
AMAZING service - especially at Cafe Gray. Great amenities - I love the small touch of the hotel offering guests welcome drinks, amenity kits and more. Fantastic location. I’d stay here again and again. Good pool, too.
Response from Property: Dear guest, thank you very much for taking time out of your busy schedule to share with us your feedback suggestions and opinions on your recent stay experience. We are also very glad to know that your recent stay experience was very pleasant and comfortable. Thank you for your recognition of us, we will continue to provide quality service! We look forward to your next stay at The Middle House Shanghai. If you have any other comments or suggestions, please feel free to contact me directly. Thank you for your strong support of the House Collective! Edwin Liu Director of Guest Experience
Gabriela
Studio 60
Stayed in Jul 2023
Solo travelers
3 review
5.0/5
Outstanding
Posted on Jul 31, 2023
It is not fair to rate MH as hotel, because it is not a hotel. It is not even a House, it is an experience! I have received Studio 90 upon my arrival and even it was late in the evening, i was taken away by design and beautiful yet minimalist decoration. Everything had its function and purporse. It is not the place you want to leave (and explore city) but the one you want to live. Things i really appreciated: space, airiness, bed linens (gosh, i tried to find the secret of the softness = brand, but all i found was MH tag), place to work and place to chill (yes, in the same room), speaker, coffee machine, diversity of the brands - including local artists, real plants... just to name few. Things to consider: i may be picky right now but placement of coffee machine. While neatly stored in cupboard, to operate the machine requires to take it half out. Without that won't be possible to open capsule's feeder. I had to be careful to take it out just enough and not drop the machine. And it just because i drink a lot coffee, i had to do it quite often. Is that preventing me to come back? No way! Is that preventing me to drink less coffee? Now way^2! :) The second thing i definitely would change is my own planning. The moment i saw the studio, i regretted i have early departure/check-out. I would love to spend more time at MH. My last paragraph goes to MH employees. Everyone, from front desk, bell boys to room service and crew taking care of cleanliness was extremely polite and customer oriented. Big 加油 to leadership to create such working space, where the team can show up at their best. Until next time!
Response from Property: Dear guest, thank you very much for taking time out of your busy schedule to share with us your feedback suggestions and opinions on your recent stay experience. We are also very glad to know that your recent stay experience was very pleasant and comfortable. Thank you for your recognition of us, we will continue to provide quality service! We look forward to your next stay at The Middle House Shanghai. If you have any other comments or suggestions, please feel free to contact me directly. Thank you for your strong support of the House Collective! Edwin Liu Direc
Guest User
Studio 70
Stayed in Jul 2023
Travel with friends
3 review
5.0/5
Outstanding
Posted on Jul 16, 2023
Thank you for taking great care of us, especially thank you Edwin for the informative guide in Shanghai! Definitely will return to The Middle House when I visit Shanghai again!
Response from Property: Dear guest, thank you very much for taking time out of your busy schedule to share with us your feedback suggestions and opinions on your recent stay experience. We are also very glad to know that your recent stay experience was very pleasant and comfortable. Thank you for your recognition of us, we will continue to provide quality service! We look forward to your next stay at The Middle House Shanghai. If you have any other comments or suggestions, please feel free to contact me directly. Thank you for your strong support of the House Collective! Edwin Liu Director of Guest Experience
marcuris
Studio 60
Stayed in Jun 2023
Couples
1 review
5.0/5
Outstanding
Posted on Jun 12, 2023
nice❤️