Shanghai Haichang Ocean Park Resort Hotel Reviews
Shanghai Haichang Ocean Park Resort Hotel
No.777 Qiqing Road, Pudong New Area, Shanghai, ChinaView Hotel Details
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Shanghai Haichang Ocean Park Resort Hotel Guest Reviews
4.6/5
Very Good
5674 review
Verified reviewsLocation4.6
Amenities4.6
Service4.6
Cleanliness4.6
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All reviews(5674)
Positive reviews(5433)
Reviews with photos/video(2095)
Close to amusement park(811)
Perfect for kids(331)
Friendly front desk staff(171)
Has facilities for children(75)
Negative reviews(238)
Chen
Family Room (Doublebed)
Stayed in Apr 2024
Family
4 review
Amazing
Posted on May 29, 2024
Overall good stay at Haichang Resort. We booked Nemo theme room. And it comes with theme park admission tickets for 2 days. The boys love the bunk beds. Super convenient to the theme park. Expect some queue during dinner and breakfast buffet.
Response from Property: Thank you so much for your positive comments and glad you had a great time at Haichang Resort. Nemo-themed rooms and complimentary tickets are sure to add fun to your vacation. With regard to dinner and breakfast queues, we are working hard to improve catering efficiency and plan to increase service staff in the near future. At the same time, you are welcome to make an appointment in advance to avoid unnecessary waiting. Looking forward to your next visit, I wish you a better travel experience!
Nica c”,)
Family Room (2beds)
Stayed in Dec 2023
Family
7 review
Amazing
Posted on Dec 30, 2023
The children enjoyed the room. Service was great and the room was clean. We love how close the hotel is to the park. The staff also gave my son a birthday cake.
Response from Property: Dear guests: Hello! Thank you very much for choosing Shanghai Haichang Ocean Park Resort! At the same time, I sincerely thank you for your love and recognition. Remembering the good time in Haichang, we are very moved. It is our duty to let guests enjoy a good check-in experience. We are deeply honored to receive your praise. At the same time, we are more motivated to continue to move forward. I hope there will be more to serve you. Opportunity!
Guest User
Family Room (Doublebed)
Stayed in Dec 2023
Family
4 review
Posted on Dec 17, 2023
Spacious room for families and children love it with the colourful and themed pictures. Comfy n nice .
Response from Property: Dear guests: Hello! Thank you very much for choosing Shanghai Haichang Ocean Park Resort! We are sorry that this check-in did not satisfy you. We regret that this check-in did not meet your expectations. We will make rectifications in time and look forward to bringing you a pleasant check-in experience next time! Your tolerance and understanding are the encouragement and support for our work! I sincerely look forward to your visit again! Have a good life!
K_Arora
Family Room (Doublebed)
Stayed in Dec 2023
Friends
26 review
Very Good
Posted on Jan 15, 2024
Nice hotel, but breakfast food options are not good for foreigners
Guest User
Family Room (Doublebed)
Stayed in Oct 2023
Family
1 review
Outstanding
Posted on Oct 16, 2023
Super kids friendly. Good food. Very clean. Very convenient to enter Ocean park.
Response from Property: Dear guests: Hello! Thank you very much for choosing Shanghai Haichang Ocean Park Resort! At the same time, I sincerely thank you for your love and recognition of us. You remember the wonderful time in Haichang and we are very moved. It is our duty to let guests enjoy a good check-in experience. We are deeply honored to get your approval. At the same time, we are also more motivated to move forward. I hope to have more services for you. Opportunity!
Chao
clownfish senior Twin-bed room
Stayed in Aug 2023
Family
16 review
Great
Posted on Oct 24, 2023
Can get a little crowded (we were there during peak season), but the service was top notch. The themed rooms are amazing, especially for kids. Super convenient to get to the haicang park with a special hotel side entramce so you avoid the crowds. Highly recommend.
Response from Property: Dear Guests, Thank you very much for visiting Shanghai Ocean Park Resort & Spa and taking the time to leave us your feedback, which is very important to us. Stay for one day, play for two days, the hotel has an exclusive fast track to the park, to bring you the perfect experience of visiting the park. We recommend that you travel in a staggered manner to avoid peak gatherings, and we look forward to bringing you a pleasant experience in the park. Thank you for your high evaluation of our services, very happy to get your recognition, your satisfaction is our driving force to keep moving forward, looking forward to your stay again.
Forbes
Family Room (Doublebed)
Stayed in Dec 2021
Family
2 review
Great
Posted on Dec 18, 2021
We thoroughly enjoyed our stay in this hotel. Staff went above and beyond to try and accommodate us, despite the language barrier. The hotel itself was spotless and the cleanest resort we have stayed in to date.
Our only problem was the lack of western food available - we had to order in from outside for every meal. However, the hotel helped us do this and allowed us to eat this food in their restaurant. Thank you for a wonderful stay! We will definitely recommend to friends!
Response from Property: Dear guests, thank you for choosing Shanghai Haichang Ocean Park Hotel and sharing your stay experience with us. We will continue to improve our dishes and varieties, and your opinions will help us to make progress. Sincerely look forward to your visit again! We wish you happy every day!
ASHLEY PAUL
Family Room (Doublebed)
Stayed in Jun 2022
Family
12 review
Outstanding
Posted on Jun 18, 2022
Great stay that exceeded our expectations
Response from Property: Dear guests, thank you for choosing to stay in Shanghai Haichang Ocean Park Resort Hotel and share your stay experience with us.Your satisfaction is the motivation for our continuous progress.Looking forward to welcome you back in the near future, more surprises look forward to you to feel at any time!
Lizirro
Coral Superior Twin Room
Stayed in Feb 2021
Family
3 review
Very Good
Posted on Aug 7, 2021
Perfect for a visit to the ocean park
Response from Property: Deaar guests,thank you for choosing to stay in our hotel and sharing your experience.Thank you for your pertinent comments and I amlooking forward to serving you again in the near future.I wish you a happy day.
Guest User
Family Room (Doublebed)
Stayed in Nov 2021
Family
2 review
Outstanding
Posted on Dec 27, 2021
Very good
Guest User
Family Room (Doublebed)
Stayed in May 2021
Business travelers
1 review
Outstanding
Posted on Aug 15, 2021
Good!
Guest User
Family Room (2beds)
Stayed in Jul 2024
Family
12 review
Outstanding
Posted on Jul 15, 2024
The hotel is in a good location and can enter the park unlimited times without queuing, which is very suitable for children who want to rest after playing. The room is newly decorated, the facilities are convenient, and the service staff is very enthusiastic. There are many types of breakfast, and there are many meals suitable for children. It is a good choice for family travel in Lingang.
Original TextTranslated by Google
Response from Property: Thank you very much for your wonderful review and your love for our hotel! The convenient park entry experience, well-decorated rooms, convenient facilities, warm service and rich breakfast options you experience are exactly the service concept we always pursue. I am very pleased that your children can enjoy a comfortable rest and delicious meals. In order to improve your experience, we are actively planning to add a dedicated children's entertainment area and provide more abundant parent-child activities. We also pay attention to your feedback. Our service team will continue to optimize to ensure that we provide you with meticulous care. Thank you again for your valuable comments and look forward to your next visit to create more warm and beautiful parent-child time!
Anonymous User
clownfish senior Twin-bed room
Stayed in Jul 2024
Family
3 review
Outstanding
Posted on Jul 10, 2024
The oceanarium is right outside the door, which is very convenient. The bed is very small, and there is no shower cap. I asked for it twice before it was delivered. The waiter was quite enthusiastic. The playground was fun and suitable for children. The evening tour and drone show were very good. The mermaid show and killer whale show were also great, but it was a pity that we were in a hurry and didn't see the dolphin show.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your feedback. We are very pleased to see your positive comments on the facilities around the hotel and the staff services. At the same time, we will strengthen communication with the service team to ensure that the expected projects can be responded to in a timely manner, and hope to bring more satisfactory services when you visit again. Thank you again for your detailed comments and wish you a happy life!
Guest User
Themed Superior Room (2 beds)
Stayed in Jul 2024
Friends
4 review
Great
Posted on Jul 11, 2024
We booked a penguin room, which the children liked very much. The facilities and hygiene were also good. Water activities in summer are very popular with children. It is very convenient to return to the hotel after getting wet at night. The staff are also very good. The child of a friend was lost and was found quickly!
Original TextTranslated by Google
Response from Property: Thank you very much for your affirmation of our Penguin Room and service! We are glad to know that you and your children had such a pleasant experience in our hotel. We are very pleased with your satisfaction. The valuable experience gained from your suggestions will inspire us to further optimize our services. We look forward to the opportunity to provide you and your family with an unforgettable stay experience again in the future. Thank you again for your praise and suggestions, and look forward to your next visit.
Baobaoganshimao
Themed Family Room (Double bed)
Stayed in Jul 2024
Family
5 review
Outstanding
Posted on Jul 13, 2024
Facilities: Complete
Sanitation: Clean and tidy
Environment: First-class
Service: Friendly and polite
1. In general, the hotel's services are very well done. The only drawback is that there is no exhaust vent in the toilet and no place to dry clothes in the living room. If you want to wash clothes, you should bring your own dryer, otherwise it will not be easy to dry clothes no matter whether the sun is good or bad.
2. The children like the bunk beds very much. They are very busy as soon as they enter the room. The children can take a bath in the bathtub, which is also very happy. The hotel is very user-friendly in all aspects, taking into account the needs of children.
3. The two-day unlimited ticket is very fun. Basically, except for the things that cannot be played, everything is played. Pay attention to sun protection when playing in summer, otherwise it is easy to get sunburned! The hotel has a special channel to enter the park, which is very convenient. If you go to the Ocean Park, it is still the most cost-effective and convenient to book this hotel or Ultraman Hotel, and the children can still play to their heart's content.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your review. We are delighted to learn that you are satisfied with our overall service, especially our humanized design and special facilities for children. We apologize for the inconvenience you mentioned and will make the following improvements immediately: Regarding the problem of the toilet exhaust vent and the clothes drying facilities in the living room, we have started a plan to add relevant equipment to ensure that guests have a more comfortable and convenient experience. In the future, no matter what the weather is, drying clothes will no longer be a problem. We are well aware that improvements in small details can greatly enhance the stay experience. We feel a great sense of responsibility for this and promise to continue to optimize and provide all guests with a more flawless accommodation environment. We are very happy that you and your children had a great time in our hotel and gave high praise to our service design. Please allow us to take this opportunity to express our gratitude and greetings again. We are very encouraged by your enthusiastic sharing. We look forward to meeting you again and bringing you a better stay experience. Thank you again for your valuable comments and sharing, and wish you all the best.
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