Okura Garden Hotel Shanghai

Booked this place for New Year's Eve, and it was excellent value for money. My child absolutely loved the hotel, especially the little cats in the garden. Every evening, walking past after dinner, we'd see kind people feeding them, which my child adored. We booked a suite because we had a tutor coming the next day, and the price for the suite was fantastic. Breakfast was quite crowded, and we had to queue for a bit. I initially thought there wouldn't be much variety, but it turned out to be pretty decent! The Japanese breakfast was good, though I didn't try the burdock mixed rice. They gave us a complimentary bottle of wine, which we took with us even though we don't drink. Overall, I thought it was great! On our way out, we even went to the second floor to pick up two boxes of fresh meat mooncakes. My parents really enjoyed them, but you do need to order them via a mini-program.

The room was very clean, the view was beautiful, and the service was excellent. They even offered a free late check-out and helped with parking, which was a great experience!

True 'burning the midnight oil' session 💡 Retreat day 🤵 This is where I did my university internship 15 years ago. Walking past the lobby bar, I can't help but remember the glass I broke and tweaking my back back then~ [wipes away tears with a smile] 🏨 I must say, even though it's an old-school hotel and the facilities and design style are quite dated, it still has its unique charm. The service quality of the Okura brand is also very much on point~ The dinner included in the package was pretty good too. 📚 The book is a tough read, but in this place that holds so many of my youthful memories, my heart feels exceptionally peaceful~ ❤️

The room was spotless, and the service was excellent. The environment is also very pleasant, with a lovely garden perfect for a leisurely stroll. It's also super close to Huaihai Road and other shopping malls.

First off, upon check-in, the hotel only then informed us about significant noise and required us to sign a waiver. This information was not available on the booking interface. Had I known this in advance on the booking page, I wouldn't have chosen this hotel. The front desk claimed it was in the hotel policy section, but my screenshot showed no such thing, and even when I handed my phone to them to find the relevant notice, they couldn't locate it either. Apparently, some people on Xiaohongshu (a Chinese social media platform) have experienced the same issue. Then, I left an item in my room and reported it to the hotel as lost and found, but I received no follow-up from them all day. Finally, during check-out, the hotel didn't proactively ask if we needed a parking voucher. We only realized we had to pay 160 yuan for parking when we reached the exit, which made us go back to the front desk. I believe it's reasonable for the front desk to offer this proactively. In summary, this experience does not justify the 1000 yuan per night room rate. The stay was not good.

The facilities are a bit old, but they are absolutely spotless. The service is very prompt; I requested an extra pair of slippers when checking in, and by the time I got to my room upstairs, they were already there. The view is also great.