The Langham Shanghai Xintiandi Reviews

Staff are proficient in English and the service team of Judy, Shirley and Kiki in the Langham club are a great asset to the hotel. Sincere and attentive. Location is also fantastic, being close to the subway as well as Xintiandi dining area

Hotel is really nice will come back again, the service and facilities are really nice. Melanie was great will come again in future

The location is amazing. 10 steps and you are in Xintiandi. The hotel is pet friendly and takes a lot care of our baby. Own bed, toys 🧸 and even providing shampoo. The breakfast is rich and you have a lot of choices. The hotel staff is super friendly. 😃

Excellent location and service. Rooms are big and clean. Perfect swimming, sauna and gym. The only thing is breakfast is a bit overpriced. Apart from that, it was an outstanding stay.

Gangnam is good. Especially Zora

Exceptional service from all staff, especially Ricky when checking in and Stephen from the conceirge who gave excellent tips and constantly so helpful and patient during our stay. We booked the club package and enjoyed it thoroughly. Love the afternoon tea and evening cocktail and snacks. It was amazing, though we prefer the wider varieties of breakfast at the lobby in the morning than the lounge. Rooms are spacious and very clean but could see some parts are dated. Love especially the Japanese toilet, with warm seat function. The mattress is extremely comfortable and to our liking. Love the excellent location, center of everything. Also was really fun to have a ride in the pink London Taxi that our package provided, the kids enjoyed the ride. Highly recommend and will definitely my only address in Shanghai. Also not to forget the excellent swimming facilities in Langham and our kids could even book private swimming classes. The teacher is excellent and could help our kids fine tune their skills and could see immediate results. The jaccuzi is larger than expected and water temperature is warm.

Our second time staying at The Langham Shanghai Xintiandi, again a wonderful stay! We celebrated our anniversary here, and ordered the private kitchen for breakfast one morning (Langham breakfast). Lovely selection, and food tasted great! - great service from all staff, attentive and polite -bilingual staff (English speaking) - great location - comfortable and clean Would highly recommend staying here!

I had the pleasure of staying at The Langham, Shanghai 新天地 on March 26th, anticipating a comfortable and enjoyable experience. However, upon arriving at my assigned room, I was dismayed to discover that it had not been cleaned. This left me feeling disappointed and inconvenienced. The housekeeping staff on the floor immediately apologized for the oversight and assured me that they would notify the front desk. However, I was still dissatisfied with the situation and decided to proceed to the lobby to speak with a manager. Upon reaching the lobby, I was greeted by the warm and attentive Manager. After understanding the situation, The Lobby Manager did not attempt to deflect blame but instead offered his sincere apologies and promptly arranged for me to be transferred to a new room. To my further delight, The Manager personally escorted me to the new room and patiently introduced me to the hotel's facilities and services. In the newly assigned room, I was met with a sense of order and cleanliness. The room was tastefully decorated, well-equipped, and exuded a cozy ambiance. I was thoroughly impressed with the hotel's cleanliness standards and the attention to detail. While the initial hiccup with the uncleaned room was disappointing, the hotel's swift and courteous response transformed my overall experience into a positive one. The Manager genuine concern and proactive service made me feel truly valued as a guest, leaving a lasting positive impression of The Langham brand.

Great location, close to shopping malls and xintiandi , has everything you need around the hotel . clean hotel , amazing service! Will definitely be back again !

My stay at The Langham Shanghai Xintiandi was exceptional. The location in the heart of Xintiandi is perfect for exploring the city, and the hotel itself is a blend of modern luxury and classic elegance. The staff were incredibly attentive, making me feel welcome from the moment I arrived. My room was spacious, comfortable, and equipped with everything I needed. The bathroom, with its deep soaking tub, was a highlight. The dining options were excellent, especially the breakfast and afternoon tea. Overall, The Langham Shanghai Xintiandi offers top-notch service, beautiful accommodations, and an unbeatable location. I highly recommend it for anyone visiting Shanghai!

特别好的体验，服务非常棒。highly recommended to all travelers with families - great location right next to Xintiandi and fantastic service by Shanghai standards.

Highly recommend. Great location.

Great location and luxury stay. Would definitely choose to stay here again if we visit SH again

Excellent heart-warming service from Loretta, Hardy and Andy, truly enjoyable with my family, a hotel that will revisit for sure